• Report: #1126393

Complaint Review: Westgate Resort

  • Submitted: Tue, February 25, 2014
  • Updated: Tue, February 25, 2014

  • Reported By: David — Murray Utah
Westgate Resort
5601 Windhover Dr. Orlando, Florida USA

Westgate Resort able to use your week at any of our resorts Orlando Florida

*UPDATE Employee: Myrtle Beach

*Author of original report: Not easy

*Author of original report: Right

*UPDATE Employee: Response to availability

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 Every time I've tried to make a reservation they are convienty booked.  The only place I was able to use it at was a dump in Orlando.  I bought the timeshare in Myrtle Beach being told that it was the same in Orlando, I was showed pictures of a nicer resort in Orlando.  When I went to Orlando where I had actually bought at was the Towers, outdated, dirty, about the same as staying a motel six. 

When I've tried to book a spot in Myrtle Beach (where I bought my timeshare) they are always busy.  Everywhere else I've tried are busy as well. 

I don't recommend anyone buying at Westgate, I have a couple of friends that have also purchased and they have the same issues


This report was posted on Ripoff Report on 02/25/2014 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resort/Orlando-Florida-32819/Westgate-Resort-able-to-use-your-week-at-any-of-our-resorts-Orlando-Florida-1126393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Westgate Resort

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Myrtle Beach

AUTHOR: Westgate Manager - ()

The inventory system is designed that way.  The revenue managers hold weeks back for owners that go to the property, purchase, and choose to return this summer.  If you would like to purchase additional ownership I am certain a week could be found for you to reserve.

By holding the weeks back this can be used as an incentive for owners to purchase additional time.  If you are unable to use your week this year you can bank it to a future year for a fee.

Respond to this report!
What's this?

#2 Author of original report

Not easy

AUTHOR: David - ()

 I was just offered a transferred for my week in Orlando for a motel room (not condo) in Myrtle Beach.  They did allow me to rent a room for my condo

 

Respond to this report!
What's this?

#3 Author of original report

Right

AUTHOR: David - ()

 Standard reply: the sales feature was the "ability" to use your westgate timeshare at other westgate resorts.  We were in Myrtle Beach when they talked us into buying in Orlando Towers (a dumb) so we can still use it in Myrtle Beach, had they explained that we would Never Be able to use outside of Orlando we'd never bought at all.  We so wish we could sell our share, it's SO NOT WORTH IT.  Orlando towers was/is no where as nice as Myrtle Beach, or Park City or other resorts we've seen.

Even renting as you mentioned isn't available

Respond to this report!
What's this?

#4 UPDATE Employee

Response to availability

AUTHOR: Westgate Manager - ()

Your timeshare is only designed to be used where you own and when you own.  The exchange program is an option that is provided based upon availability.

As an organization we discourage owners from exchanging by implementing substantial exchange fees in our network however owners are still willing to pay anywhere from $150 up to close to $1,000 per year on top of their already existing costs to use this privilege.  While these fees may sound like a lot it still hurts the company to allow these exchnages.

The true reason why you are unable to obtain availability is because Westgate owns portions of all the resorts.  In Myrtle Beach for instance we own many All Season weeks.  In order for our organization to recoup costs we take away from owner inventory in the summer months and make available for rental.  It allows us to remain more profitable with our existing inventory. 

I would suggest if you are unable to use your time to inquire about renting because we should have the time available if you are willing to pay for it.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X