Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1246173

Complaint Review: Westgate Resorts Town Center - Kissimmee Florida

  • Submitted:
  • Updated:
  • Reported By: Fredrick — Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Westgate Resorts Town Center 2770 N. Old Lake Wilson Rd Kissimmee, Florida USA

Westgate Resorts Town Center Westgate is a "Ripoff" and the Customer Service is Awful! Kissimmee Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I have been a owner at Westgate Town Center since 2005 and I have had nothing but problems everytime I called them for service.  The most recent occurrence happened today and it was reference mu maintenance fees.  True enough I was late paying my maintenance fees from the start however, I went on to my ownwer account on 1 July 2105 to make the payment and the amount shown for the fees due was $875.48 and I paid the fee in full which included lates fees and interest.  Nowhere did it state or reflect that I owed anymore money.  Now bear in mind, I paid the fees on 1 July 2015 but today 3 Aug 2015 I get a call from an unknown number and low and behold it is a collection agent on behalf of Westgate.  The collection agent told me that I owed them a fee which came out to be $176 which is 25% of maintenance fees.  I told him impossible because and that he needed to take that up with Westgate because I had paid the full amount due that reflected on my owner account.  So he just keep trying to talk to me an explain that the amount I paid was incorrect and that it should have included their fee.  I told him again before I hung up that was their and Westgate's problem because I paid what was reflecting as due on my account. 

So after hanging up from talking with this unprofessional, I called Westgate and the conversation started out pleaseant until they opened my account and tried to send me back to the collection agent.  I refused and demanded that they take care of me because I was their owner/customer and not some third party customer.  They basically treated me like i was a plague.  After talking with a customer service agent, who just kept giving my talking points, I ask to speak with a manager.  At this point the customer service rep told me that there was nothing the manager can tell or do differently for me that what she was doing. 

Now, I was starting to get a little worked up because my first thought was why in the Hell do they have managers then.  I continued to demand to speak with a manager and she finally placed me on hold and came back about 5 minutes later and told me that she would transfer me to A. Rivera (manager) but first the manager wanted to ask me a couple of questions and the one questions that really took me to the next was when she asked, "If I had requested to speak with a Manager at the collection agency and if not why would I want to speak with a Westgate manager and not speak a Manager at the third party collection agency?"  I was shocked by the question however, I replied in a stern and forceful voice saying, "Because I paid the money to Westgate and that I am a Westgate owner/customer and not some third party agency customer!"  I then demanded to speak with the manager and she said hold which I did for 3 more minutes and then ironically I got the supposed manager's voicemail.  All in all Westgate Resorts in a joke and the customer service is awful.  Run as fast as you can from this place.  I repeat do not get intangle in their mess!  I would not recommend Westgate to a Homeless person because I have much more respect for the Homeless person.  Use Hotwire to get hotel rooms in Orlando because it is much cheaper and hassle free.

This report was posted on Ripoff Report on 08/03/2015 09:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westgate-resorts-town-center/kissimmee-florida/westgate-resorts-town-center-westgate-is-a-ripoff-and-the-customer-service-is-awful-ki-1246173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now