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Report: #1120242

Complaint Review: Westgate Resorts Town Center - Orlando Florida

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  • Reported By: Cher — St. Augustine Florida
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  • Westgate Resorts Town Center 5601 Windhover Dr. Orlando, Florida USA

Westgate Resorts; Central Florida Investments, Inc. Beneficiaries Beware!; Westgate deceiving unsuspecting Trust Heirs into signing WDIF on property they don't own Orlando Florida

*Consumer Comment: What happens to your timeshare when you die

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If your parent(s) own a Westgate Resort Timeshare at the time of their death, this company will pursue family members for delinquent taxes and maintenance fees and threaten to file foreclosure against YOU, personally.  This company will threaten to ruin your personal credit rating and file a Lien against YOU, personally, even if your name is not on the deed/title.  This company preys on ignorant, unsuspecting beneficiaries and tricks them into believing that you inherited the timeshare and are personally liable for the debt.

I am the Trustee of my late Mother's Trust and contacted Westgate within 30 days of my Mother's death expressing our interest in deeding the title back as no one in the family was interested in this timeshare.  After numerous calls and faxes, they finally responded via email three months later with a 1st Rights of Refusal, which required the delinquent account balance to be paid in full, which was approximately $3,500 at that time.  They were sent a Notice to Known Creditors and advised they could file a claim against the estate within a given timeframe.  Westgate never responded. 

Three years later, I learned Westgate Resorts contacted my estranged sisters and both of them signed and returned a Warrently Deed in Lieu of Foreclosure for a timeshare they did not own.  I was contacted by Mary Louise Dignam from the Owner Mediation Department at Westgate in late November.  She said Westgate was in the final process of filing foreclosure against me for the delinquency on the timeshare I owned at Westgate.  I told her I didn't own the timeshare and she said, "Sure you do...I have your name right here" along with your sisters.  They have already signed the document and all we need is for you to sign it, or face foreclosure."  This started a series of the most bizzare, unethical "collection tactics" I've ever encountered. 

Over the following two weeks, Mary Louise claimed that I inherited the timeshare; that my name was on the deed/title; and finally, that it was my Mother's intent that my sisters and I inherit the timeshare.  I was told that the Legal Department was "hours" away from filing foreclosure against me and the only way out was to sign a Warranty Deed in Lieu of Foreclosure. I was contacted on both my personal cell phone and my work phone.   I explained to Mary Louise that I have my Mother's originally documents and that my name is NOT on the deed and I did NOT inherit the timeshare.  That is when I learned that one of my sisters PAID THEM MONEY to submit her WDLF!!  Incredible...she has no obligation whatsoever. 

I contacted Osceola County and had the timeshare title checked in public records only to learn that Westgate Resorts filed a Lien against me and my sisters in 2012.  I had no knowledge of this.  I met with a Real Estate Attorney and we reviewed my documents and determined the best course of action was to contact Westgates' Attorney directly and stopped dealing with the unscrupulous debt collectors at Westgate.  The attorney representing Westgate has cooperated with me in every way.  They have denied the WDLF submitted by my sisters, as they are NOT the legal owners of the timeshare and I have submitted a WDLF on behalf of my Mother's Trust to clear the title.  The attorney's office is in the process of removing the Lien.  I've also filed a complaint with the Florida Attorney General's Office and requested an investigation.

The FTC website contains the Fair Debt Collection Pratices Act, which protects consumers from unethical debt collection practices.  I've learned a lot about consumer rights as Trustee of an insolvent estate, dealing with numerous shady characters...Westgate is the worst I've dealt with.  Their method of operation is to bully and intimidate the ignorant.  I encourage all beneficiaries/heirs to know your rights, get informed and don't put your trust in someone you don't know.   Refer all estate collectors to the Trustee or Executor - that' their job.  They are there to protect you from fraudulent collection practices and save you a lot of time and grief...and, perhaps, your money.   

This report was posted on Ripoff Report on 02/02/2014 08:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/westgate-resorts-town-center/orlando-florida-32819/westgate-resorts-central-florida-investments-inc-beneficiaries-beware-westgate-decei-1120242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

What happens to your timeshare when you die

AUTHOR: TeresaSantos - ()

POSTED: Tuesday, April 29, 2014

Because your timeshare contract will certainly establish what happens to your timeshare when you die in one of its clauses, I highly recommend you to read the timeshare agreement cautiously. Some timeshares can be inherited, while others can be owned by more than one person, however, whatever the contract says, the truth is that all of the clauses will always benefit the resort. Also, ask as many questions as possible during the presentation if you are seriously considering acquiring a fractional ownership. This is a good article on what happens to your timeshare when you die

 

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