• Report: #313641

Complaint Review: Westgate Resorts

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  • Submitted: Sat, March 01, 2008
  • Updated: Sun, June 22, 2008

  • Reported By:Bethel Pennsylvania
Westgate Resorts
3611 Collins Ave Miami, Florida U.S.A.
  • Phone: 800-2184363
  • Web:
  • Category: Resorts

Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

*UPDATE Employee: Can you read?

*REBUTTAL Individual responds: Contracts

*REBUTTAL Individual responds: Contracts

*REBUTTAL Individual responds: Contracts

*REBUTTAL Individual responds: Contracts

*UPDATE EX-employee responds: You are part of the problem

*Consumer Comment: QUOTE:" All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law...........

*Author of original report: Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

*Author of original report: Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

*Author of original report: Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

*Author of original report: Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

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Caveat Emptor when dealing with Westgate Resorts, and the State of Florida.

My fiance and I were solicited, and accepted (mistake) a great deal from Westgate Resorts regarding discounted hotel rooms and shows in Las Vegas, Nevada. If we gave Westgate Resorts $159 we would receive, among other benefits, a vacation package that included the aforementioned discounts. That sounded great as I am sure it could have been.

We were solicited the deal months in advance of the actual dates and times we were to go, and at that time our lives permitted the trip. However as the time neared for us to go, our circumstances changed and we were unable to take advantage of the vacation package offered by Westgate Resorts.

We called Westgate to get a refund, and to our surprise we were told sorry. Westgate Resorts have cancellation policies/rules that read as follows:

Any travel date cancellation/change within 7 days, will result in a $25 service fee

Any travel date cancellations/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night's room rate at the non-promotional rate. No refunds will be made for No Shows or early check-outs.

Westgate Resorts terms and conditions mention the latter, but do not mention what to do if you cannot make the trip at all. If we had cancelled within the 7 days and paid the $25 service fee and received a refund of $134, we would have understood that. However, we called to cancel outside of that 7 day period and were told we had no way to recover any portion of the original $159 paid. We were given the chance to postpone the vacation package (time slots) for an additional 3 months or 6 months for $19 and $50 respectively. Thats great, but the reason we could not go still existed, so going later in the year did not negate the fact I could not go and wanted a refund.

It was explained to me by a well rehearsed manager of Westgate, that it is the State of Florida which says that once a solicitation has been made and accepted any money paid is non-refundable after 14 days. (Nowhere was that mentioned in the paperwork given to us by Westgate Resorts, and I understand that doing so would be bad for business.) The manager then told me that people who sign up for these vacation packages do not intend on canceling them, and I should have asked about cancellation policies if that was a concern of mine.

Well I am not a fortune teller and did not know I would lose my job 2 months after agreeing to the $159 for the vacation package. Let me tell you how bad I wanted to reach through the phone line, and! However I am Christian.

All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law, and I should talk the state if I had issues. I think that is very convenient that this non-refund law is not mentioned by Westgate.

It is unfortunate that you have to get taken advantage of once before to know these sorts of things. My advice to everyone is make sure you are going to be able to go to these silly time share events, and know what state laws are applicable regarding refunds before you sign up for what sounds like a to good to be true opportunity. Otherwise you will get suckered into buying some guy from Nebraska who signed up for the same deal and was able to go, a round of drinks.

Suckered
Bethel, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/01/2008 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resorts/Miami-Florida-33140/Westgate-Resorts-via-the-State-of-Florida-law-refuse-refund-after-non-disclosed-14-day-b-313641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 4Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Can you read?

AUTHOR: Stupidpeepseverywhere - (U.S.A.)

When you purchase a t.s from w.g. you are buying property.... You cannot just cancel the property, there is a "cooling off" or "recision period" that is regulated by the state in which the property was bought just like any other piece of property. You sign a document stating you are aware of this, and just in case you arent sure you sign another document called reciept of time share documents stating that you are informed of the documents and you have been given a paper or electronic (cd rom) copy, dum dum.
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#2 REBUTTAL Individual responds

Contracts

AUTHOR: Suckered - (U.S.A.)

When you buy or lease a motor vehicle in the United States your obligation to the bank, to continue payments despite changes in ones life, is stipulated on the back of the contract. A main point of the post is that Westgate DOES NOT make the knowledge regarding no-refunds available because there is no contract to sign or review. That is the problem, a little disclosure and the problem can be avoided for future customers. You must have worked at Westgate because you too missed the details, or decided to make them up to benefit your self interests.
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#3 REBUTTAL Individual responds

Contracts

AUTHOR: Suckered - (U.S.A.)

When you buy or lease a motor vehicle in the United States your obligation to the bank, to continue payments despite changes in ones life, is stipulated on the back of the contract. A main point of the post is that Westgate DOES NOT make the knowledge regarding no-refunds available because there is no contract to sign or review. That is the problem, a little disclosure and the problem can be avoided for future customers. You must have worked at Westgate because you too missed the details, or decided to make them up to benefit your self interests.
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#4 REBUTTAL Individual responds

Contracts

AUTHOR: Suckered - (U.S.A.)

When you buy or lease a motor vehicle in the United States your obligation to the bank, to continue payments despite changes in ones life, is stipulated on the back of the contract. A main point of the post is that Westgate DOES NOT make the knowledge regarding no-refunds available because there is no contract to sign or review. That is the problem, a little disclosure and the problem can be avoided for future customers. You must have worked at Westgate because you too missed the details, or decided to make them up to benefit your self interests.
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#5 REBUTTAL Individual responds

Contracts

AUTHOR: Suckered - (U.S.A.)

When you buy or lease a motor vehicle in the United States your obligation to the bank, to continue payments despite changes in ones life, is stipulated on the back of the contract. A main point of the post is that Westgate DOES NOT make the knowledge regarding no-refunds available because there is no contract to sign or review. That is the problem, a little disclosure and the problem can be avoided for future customers. You must have worked at Westgate because you too missed the details, or decided to make them up to benefit your self interests.
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#6 UPDATE EX-employee responds

You are part of the problem

AUTHOR: Partoftheproblem - (U.S.A.)

Um if the company has a cancelation policy then so be it. If you buy a car and cant return it because you lost your job what would you do? And as for the person who hates florida in the rebuttal section..... florida is wonderful.... you must be from New Jersey......
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#7 Consumer Comment

QUOTE:" All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law...........

AUTHOR: Adolph - (U.S.A.)

....and that, folks, is a load of hogwash! Florida doesn't give a tinker's damn if your money is returned or not. As I have written before, the state of Florida apparently has no interest in pursuing the many fraudulent activities occurring in their state. Florida is a haven for all the scam artists and deceptive operations operating within their state. That's exactly why it's a Mecca of shameless, bottom-feeding, scamming, scumbags.
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#8 Author of original report

Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

AUTHOR: Suckered - (U.S.A.)

Caveat Emptor when dealing with Westgate Resorts, and the State of Florida. My fiance and I were solicited, and accepted (mistake) a great deal from Westgate Resorts regarding discounted hotel rooms and shows in Las Vegas, Nevada. If we gave Westgate Resorts $159 we would receive, among other benefits, a vacation package that included the aforementioned discounts. That sounded great as I am sure it could have been.

We were solicited the deal months in advance of the actual dates and times we were to go, and at that time our lives permitted the trip. However as the time neared for us to go, our circumstances changed and we were unable to take advantage of the vacation package offered by Westgate Resorts. We called Westgate to get a refund, and to our surprise we were told sorry. Westgate Resorts have cancellation policies/rules that read as follows: Any travel date cancellation/change within 7 days, will result in a $25 service fee Any travel date cancellations/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night's room rate at the non-promotional rate. No refunds will be made for No Shows or early check-outs.

Westgate Resorts terms and conditions mention the latter, but do not mention what to do if you cannot make the trip at all. If we had cancelled within the 7 days and paid the $25 service fee and received a refund of $134, we would have understood that. However, we called to cancel outside of that 7 day period and were told we had no way to recover any portion of the original $159 paid. We were given the chance to postpone the vacation package (time slots) for an additional 3 months or 6 months for $19 and $50 respectively. Thats great, but the reason we could not go still existed, so going later in the year did not negate the fact I could not go and wanted a refund.

It was explained to me by a well rehearsed manager of Westgate, that it is the State of Florida which says that once a solicitation has been made and accepted any money paid is non-refundable after 14 days. The manager then told me that people who sign up for these vacation packages do not intend on canceling them, and I should have asked about cancellation policies if that was a concern of mine. Well I am not a fortune teller and did not know I would lose my job 2 months after agreeing to the $159 for the vacation package. Let me tell you how bad I wanted to reach through the phone line, and! However I am Christian.


All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law, and I should talk the state if I had issues. I think that is very convenient that this non-refund law is not mentioned by Westgate. It is unfortunate that you have to get taken advantage of once before to know these sorts of things. My advice to everyone is make sure you are going to be able to go to these silly time share events, and know what state laws are applicable regarding refunds before you sign up for what sounds like a to good to be true opportunity. Otherwise you will get suckered into buying some guy from Nebraska who signed up for the same deal and was able to go, a round of drinks. Suckered Bethel, Pennsylvania
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#9 Author of original report

Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

AUTHOR: Suckered - (U.S.A.)

Caveat Emptor when dealing with Westgate Resorts, and the State of Florida. My fiance and I were solicited, and accepted (mistake) a great deal from Westgate Resorts regarding discounted hotel rooms and shows in Las Vegas, Nevada. If we gave Westgate Resorts $159 we would receive, among other benefits, a vacation package that included the aforementioned discounts. That sounded great as I am sure it could have been.

We were solicited the deal months in advance of the actual dates and times we were to go, and at that time our lives permitted the trip. However as the time neared for us to go, our circumstances changed and we were unable to take advantage of the vacation package offered by Westgate Resorts. We called Westgate to get a refund, and to our surprise we were told sorry. Westgate Resorts have cancellation policies/rules that read as follows: Any travel date cancellation/change within 7 days, will result in a $25 service fee Any travel date cancellations/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night's room rate at the non-promotional rate. No refunds will be made for No Shows or early check-outs.

Westgate Resorts terms and conditions mention the latter, but do not mention what to do if you cannot make the trip at all. If we had cancelled within the 7 days and paid the $25 service fee and received a refund of $134, we would have understood that. However, we called to cancel outside of that 7 day period and were told we had no way to recover any portion of the original $159 paid. We were given the chance to postpone the vacation package (time slots) for an additional 3 months or 6 months for $19 and $50 respectively. Thats great, but the reason we could not go still existed, so going later in the year did not negate the fact I could not go and wanted a refund.

It was explained to me by a well rehearsed manager of Westgate, that it is the State of Florida which says that once a solicitation has been made and accepted any money paid is non-refundable after 14 days. The manager then told me that people who sign up for these vacation packages do not intend on canceling them, and I should have asked about cancellation policies if that was a concern of mine. Well I am not a fortune teller and did not know I would lose my job 2 months after agreeing to the $159 for the vacation package. Let me tell you how bad I wanted to reach through the phone line, and! However I am Christian.


All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law, and I should talk the state if I had issues. I think that is very convenient that this non-refund law is not mentioned by Westgate. It is unfortunate that you have to get taken advantage of once before to know these sorts of things. My advice to everyone is make sure you are going to be able to go to these silly time share events, and know what state laws are applicable regarding refunds before you sign up for what sounds like a to good to be true opportunity. Otherwise you will get suckered into buying some guy from Nebraska who signed up for the same deal and was able to go, a round of drinks. Suckered Bethel, Pennsylvania
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#10 Author of original report

Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

AUTHOR: Suckered - (U.S.A.)

Caveat Emptor when dealing with Westgate Resorts, and the State of Florida. My fiance and I were solicited, and accepted (mistake) a great deal from Westgate Resorts regarding discounted hotel rooms and shows in Las Vegas, Nevada. If we gave Westgate Resorts $159 we would receive, among other benefits, a vacation package that included the aforementioned discounts. That sounded great as I am sure it could have been.

We were solicited the deal months in advance of the actual dates and times we were to go, and at that time our lives permitted the trip. However as the time neared for us to go, our circumstances changed and we were unable to take advantage of the vacation package offered by Westgate Resorts. We called Westgate to get a refund, and to our surprise we were told sorry. Westgate Resorts have cancellation policies/rules that read as follows: Any travel date cancellation/change within 7 days, will result in a $25 service fee Any travel date cancellations/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night's room rate at the non-promotional rate. No refunds will be made for No Shows or early check-outs.

Westgate Resorts terms and conditions mention the latter, but do not mention what to do if you cannot make the trip at all. If we had cancelled within the 7 days and paid the $25 service fee and received a refund of $134, we would have understood that. However, we called to cancel outside of that 7 day period and were told we had no way to recover any portion of the original $159 paid. We were given the chance to postpone the vacation package (time slots) for an additional 3 months or 6 months for $19 and $50 respectively. Thats great, but the reason we could not go still existed, so going later in the year did not negate the fact I could not go and wanted a refund.

It was explained to me by a well rehearsed manager of Westgate, that it is the State of Florida which says that once a solicitation has been made and accepted any money paid is non-refundable after 14 days. The manager then told me that people who sign up for these vacation packages do not intend on canceling them, and I should have asked about cancellation policies if that was a concern of mine. Well I am not a fortune teller and did not know I would lose my job 2 months after agreeing to the $159 for the vacation package. Let me tell you how bad I wanted to reach through the phone line, and! However I am Christian.


All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law, and I should talk the state if I had issues. I think that is very convenient that this non-refund law is not mentioned by Westgate. It is unfortunate that you have to get taken advantage of once before to know these sorts of things. My advice to everyone is make sure you are going to be able to go to these silly time share events, and know what state laws are applicable regarding refunds before you sign up for what sounds like a to good to be true opportunity. Otherwise you will get suckered into buying some guy from Nebraska who signed up for the same deal and was able to go, a round of drinks. Suckered Bethel, Pennsylvania
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#11 Author of original report

Westgate Resorts, via the State of Florida law, refuse refund after non-disclosed 14 day buyers remorse period. Miami Florida

AUTHOR: Suckered - (U.S.A.)

Caveat Emptor when dealing with Westgate Resorts, and the State of Florida. My fiance and I were solicited, and accepted (mistake) a great deal from Westgate Resorts regarding discounted hotel rooms and shows in Las Vegas, Nevada. If we gave Westgate Resorts $159 we would receive, among other benefits, a vacation package that included the aforementioned discounts. That sounded great as I am sure it could have been.

We were solicited the deal months in advance of the actual dates and times we were to go, and at that time our lives permitted the trip. However as the time neared for us to go, our circumstances changed and we were unable to take advantage of the vacation package offered by Westgate Resorts. We called Westgate to get a refund, and to our surprise we were told sorry. Westgate Resorts have cancellation policies/rules that read as follows: Any travel date cancellation/change within 7 days, will result in a $25 service fee Any travel date cancellations/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night's room rate at the non-promotional rate. No refunds will be made for No Shows or early check-outs.

Westgate Resorts terms and conditions mention the latter, but do not mention what to do if you cannot make the trip at all. If we had cancelled within the 7 days and paid the $25 service fee and received a refund of $134, we would have understood that. However, we called to cancel outside of that 7 day period and were told we had no way to recover any portion of the original $159 paid. We were given the chance to postpone the vacation package (time slots) for an additional 3 months or 6 months for $19 and $50 respectively. Thats great, but the reason we could not go still existed, so going later in the year did not negate the fact I could not go and wanted a refund.

It was explained to me by a well rehearsed manager of Westgate, that it is the State of Florida which says that once a solicitation has been made and accepted any money paid is non-refundable after 14 days. The manager then told me that people who sign up for these vacation packages do not intend on canceling them, and I should have asked about cancellation policies if that was a concern of mine. Well I am not a fortune teller and did not know I would lose my job 2 months after agreeing to the $159 for the vacation package. Let me tell you how bad I wanted to reach through the phone line, and! However I am Christian.


All in all Westgate Resorts would not refund our monies paid, and basically said their hands were tied because of Florida Law, and I should talk the state if I had issues. I think that is very convenient that this non-refund law is not mentioned by Westgate. It is unfortunate that you have to get taken advantage of once before to know these sorts of things. My advice to everyone is make sure you are going to be able to go to these silly time share events, and know what state laws are applicable regarding refunds before you sign up for what sounds like a to good to be true opportunity. Otherwise you will get suckered into buying some guy from Nebraska who signed up for the same deal and was able to go, a round of drinks. Suckered Bethel, Pennsylvania
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