- Report: #741281
Report - Rebuttal - Arbitrate
Complaint Review: Westgate Resorts
Westgate Resorts2801 Old Wintergarden Rd. Suite 500 Ococee, Florida United States of America
Westgate Resorts Fraudulent company with very deceptive tactics. Ococee, Florida
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Since my husband and I were both signing, I still had my unmarried name and had to sign that on the papers. They told me that it was very important that I file a change of name addendum within 15 days of the sale . She never mentioned any cancellation period though. In fact, I was even late on the 15 days. But they still accepted the addendum. But we when tried to cancel our contract after the cancellation period was up, they wouldn't accept. They are not consistent with their rules.
The sales rep told us that at the final closing we would be asked if we were told about the getaway weekends and we were to reply no. He said its legal to do it, but the company wasn't suppose to advertise it. He said he just wanted to help us out. What A LIAR. He also said we would have to put our initials on several statements. He point blank lied and promised that it was all the things we had already gone over. He warned us that the closing could take a really long time, so just go ahead and initial those items. It would help us get out of there quicker. I feel so scammed. It is inhumane treatment.
Also at the time of the closing. We were promised that it would be recorded. Deborah turned around and we saw her hit a button on the recorder. But after the closing when she turned around to stop it she stated that oops I don't think it was running but we wont need it.
After realizing they were a fraudulent company I called to get a copy of the closing, but they told me all I could do was listen to it over the phone. Those are my records and I should have every right to a copy. they refused to give me one. To this day, I still am unsure if it was even recorded. It is unbelievable how horrible those people are. They have humiliated me, cost my family a lot of money, worry, stress. And when you call them they don't care. It is truly a defamation of my character.
This report was posted on Ripoff Report on 06/15/2011 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resorts/Ococee-Florida-34761/Westgate-Resorts-Fraudulent-company-with-very-deceptive-tactics-Ococee-Florida-741281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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