Complaint Review: Westinghouse Digital - Internet
- Westinghouse Digital Internet United States of America
- Phone: (800) 701-0680
- Web: http://westinghousedigital.com/
- Category: TVs & VCRs
Westinghouse Digital poor product, inexcusable customer service Internet
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Bought a 46" LCD TV in June of 2011, great price. Picture quality was good, sound was iffy, but I had surround sound, so I didn't mind. After 6 months of ownership, the TV wouldn't turn on. Left it unplugged overnight, worked in the morning. After 11.5 months, wouldn't turn on at all, even after a weekend. Customer service from westinghouse was terrible. Never got any call back from them, never heard anything useful. After many, many calls, finally got to the point where I was offered a refund, or a replacement. To get a refusbished 46" (As in, already broken once) with a 90 day warrenty, would take 2 weeks. To get a refund would take 3 months!. I took the refund, simply to be done with the company. After 3 months, no check. I called, and found it would take another month and a half. This is over 7 months after my TV broken and I first called them.
If it were not for the complete apathy from all their reps, I would think they were actively discouraging me from continuing. Would never buy another product form them again. Unforgivably, horrific "service".
This report was posted on Ripoff Report on 12/06/2012 10:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westinghouse-digital/internet/westinghouse-digital-poor-product-inexcusable-customer-service-internet-978891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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