• Report: #957374

Complaint Review: westinghouse

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  • Submitted: Fri, October 19, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: rcook — portland Oregon United States of America
westinghouse
Internet United States of America

westinghouse westinghouse 46" TV worst customer service ever, Internet

*Author of original report: 6 months later

*Consumer Suggestion: I had the same issue, here is some help

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bought 46" led tv went outin 3 months.very nice 1st call sendit back we'll fix it or send new one.they sent me a 39" tv back called said they didn't have 46".i sent back.this nowhas been going on now for 4 months call every week and they keep saying they don't know when they are getting one in.will not giveme any money back or even a slight upgrade.they are very rude over the phone and keep saying we can't help.all i want is what i paid for.worst customer service i ever dealt with.a company of this size should treat people who buy there products better.can't see how they have been able to stay in business this long with this customer service.will not ever buy anything from westinghouse again

This report was posted on Ripoff Report on 10/19/2012 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/westinghouse/internet/westinghouse-westinghouse-46-TV-worst-customer-service-ever-Internet-957374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

6 months later

AUTHOR: rc - (United States of America)

i finally got a tv after 6 months.thank you for your help,if i didn't have that they would stillbe giving me the run around. turning them into the better business buearu helped alot. emailed all those people never got a response back. called that number voice mail. finally lady named susan lewis contacted me(slewis@westinghouseditgal.com) helped me. i will never buy westinghouse products. now let's see if this tv last more than 3 months.
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#2 Consumer Suggestion

I had the same issue, here is some help

AUTHOR: ToddGCT - (United States of America)

I am sorry to hear you are going through the same issue I went through earlier this year with Westinghouse. Here is how I got resolution to the issue, when they did not have a comparable replacement, I asked what alternate options were available. After a 30 day waiting period they did offer to take the broken set back for a refund. I sent the TV back on 07/16 and never heard from them again, and the frustration started again. They kept telling me to call corporate, but nobody would answer the phone, and the numerous voicemails I left were ignored. 

Not willing to allow a company to steal my hard earned money for their defective product, I filed a BBB complaint, and I noticed on the BBB website they listed some of the customer care executives. Since they did not list their contact information, I decided to guess what there email address may be and sent an email explaining my extreme displeasure with their company. Low and behold an hour later, I get a call back! Three weeks later they finally issued a refund. 

It is really sad companies like this are allowed to continue to do business. Please feel free to reach out to their executives to let them know your displeasure and hopefully find resolution like I did. Also please reach out to everybody you know and let them know never to do business with Westinghouse Digital. Good Luck! 

Here is who I reached out to get resolution

Rynette Kerl - Supervisor Customer Care - rkerl@westinghousedigital.com
Klaus Libor (Manager of Customer Service) - klibor@westinghousedigital.com
Alma Silva (Customer Care) - asilva@westinghousedigital.com - p: 714-221-9800 ext. 223

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