- Report: #1080572
Report - Rebuttal - Arbitrate
Complaint Review: Westlake Financial Services
Westlake Financial ServicesPo 54807 Los Angeles , California USA
Westlake Financial Services Horrible customer service! Offered full covg insurance for vehicle but didn't provide liability only physical damage!!!! Los Angeles California
*UPDATE Employee: "We apologize for the negative experience"
*Author of original report: Forgot to add...
*Author of original report: BS...no.
*Consumer Comment: BS
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I for one work for a well known financial institution as a licensed auto/property insurance agent. So, it's safe to say that I'm savvy and highly proficient in my field of expertise. Yes, I work for a great company, but I don't have great credit. Unfortunately the dealer I purchased a vehicle from did "in house financing" through Westlake Financial.
My first complaint is that every single time that I have made a phone call or received one from them, I have experienced the most horrible customer service in my wh life! I'm not being biased because I have been in customer service since I've starred working. They harass you, raise their voice, have bad attitudes, threaten you, and LIE! I agot pushy pushback when requesting for a sup 0r a manager.
Second of All, billing offered me "full coverage" insurance for 40 dollars a month and told me it could be incorporated in my loan. I, being, as gullible as I was agreed to be transferred to a "licensed insurance agent." At this time, I was not in the insurance industry. But anyways, The person advised me that I would have "full coverage", which as you all know means
1) meets minimum liability state requirements
2) comprehensive and collision because it's being financed
I agreed to the terms and left it at that.
Four months later, I got into an accident. I called westlake financial and was transferred to claims. I made a claim. The police officer asked to speak with th representative, so i gave him the phone. When he showed me the paperwork, it said my insurer was Knight management. I was not advised that my insurance would be through a completely different company. I then received a phone call from the 2nd party's insurance provider stating that I don't have full coverage! I only had comp and collision?? As a licensed insurance agent and as the insurer you are supposed to Ensure my financial security.
1.) misrepresentative of the coverage they said I had when my policy was issued
2)I'm being sued for liability because rep only gave me comp and coll. When issuing a policy I'm Texas, which is where I live, liability is required as the basis of a contract. You can't get full coverage without getting liability. DUH!
3) I want to sue Westlake and/ or their partner Knight Management
They clearly took advantage of me! I want to take it as far as I can and see them in court.
Lesson learned. We need to teach those bastards a lesson!!
This report was posted on Ripoff Report on 08/30/2013 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Financial-Services/Los-Angeles-California-90054/Westlake-Financial-Services-Horrible-customer-service-Offered-full-covg-insurance-for-ve-1080572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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