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  • Report: #1135851

Complaint Review: Westlake Financial Services

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  • Submitted: Wed, April 02, 2014
  • Updated: Wed, April 30, 2014

  • Reported By: Sha — Sacramento California
Westlake Financial Services
PO Box 76809 Los Angeles, California USA

Westlake Financial Services My auto loan was paid off by my credit union in February 2014 for estimated $13,000+; Westlake Financial Services reported to the credit bureau that my car was repossessed for the amount of $13,000+ in December 2013. However, they are so sneaky and distrustful that they reported this information to the credit bureau in March of 2014. Los Angeles California

*UPDATE Employee: We apologize for the negative experience

*Consumer Comment: What is the rest of the story...

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My auto loan was paid off by my credit union in February 2014 for estimated $13,000+; Westlake Financial Services reported to the credit bureau that my car was repossessed for the amount of $13,000+ in December 2013.  However, they are so sneaky and distrustful that they reported this information to the credit bureau in March of 2014. It stressed me so bad that I almost passed out, then I contacted the company and spoke with a very nice young lady and I said to her, you must be new because I have never called and spoke to anyone this nice in over 3 ½ years that I have had this loan.  She stated that she was with a service and they were trying to help Westlake Financial with their image.  I explained to her this is the worst company in the world and you could never obtain your account information and pay online, there was always a problem.  I believe the company did this intentionally to ensure your payments were reported late.  This company needs to be shut down and sued for overcharging customers ridiculous fees.


This report was posted on Ripoff Report on 04/02/2014 08:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Financial-Services/Los-Angeles-California-90076/Westlake-Financial-Services-My-auto-loan-was-paid-off-by-my-credit-union-in-February-2014-1135851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We apologize for the negative experience

AUTHOR: Westlake Financial Services - ()

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.

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#2 Consumer Comment

What is the rest of the story...

AUTHOR: Robert - ()

Westlake financial is a Sub-Prime lender who does loans to people who can not get financing through more regular means.  So you obviously didn't come into this with the cleanest record. 

You also failed to mention your payment history or what this "nice lady" did when you called.  Did she just go ahead and remove the reposession and you just happen to "forget" to put that bit of information in.

Of course if they didn't and if you have proof that you made every one of your payments on-time and for the full amount you have a valid dispute.  You can dispute the reporting with the credit reporting agencies.  If they refuse to correct it you can sue them per the Fair Credit Reporing Act and get up to $1000 in statutory damages per violation.   So 3 credit bureaus would be $3,000.  This would be in addition to your reasonable legal and court fees as well as any other damages you can prove because of this reporting.  This is something you can do in small claims court, but if you have a slam dunk case you may find many lawyers out there who are willing to take your case as well for no money up front.

That is IF you are telling the full and complete story..which quite frankly is in doubt.

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