• Report: #1119934

Complaint Review: Westlake Financial Services

  • Submitted: Fri, January 31, 2014
  • Updated: Fri, January 31, 2014

  • Reported By: Barb B. — Massapequa New York
Westlake Financial Services
California Los Angeles, California USA

Westlake Financial Services Westlake, Westlake Financial, Westlake Auto loans, Westlake Financial Services Fraud, Unlawful, Illegal Repossession, Adding Untruthful Charges, Rude, Harassment, Los Angeles California

*UPDATE Employee: We apologize for the negative experience

*Consumer Comment: What a Surprise

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Ive got a loan from Westlake Financial back in August of 2010...Now in the beginning all was going well as I paid my monthly payments on time (accept they would call about 5 days before it was due..I thought "Hmmm, they give reminder calls? Thats awesome") In May of 2012, I fell behind on my payment (Maybe almost 2 months behind)..I know. I know bad girl..Anyhow, Sometime toward the end of June, my car was repossessed. For about 13 days, i was without my vehicle but was able to get it back by paying the 2 months i was behind, a $500 repo fee and storage charges at $40 a day. Of course after, i got my car back, they started to call me when i didnt need to be called, payments werent even due. At this point this becomes harassment  and they were so freakin rude at that. Its like eveyone who works with Westlake Financial had to go through a class to learn how to be an @**! 

Anyway, again in May 2013 my car got repossessed again because i was 2 days late...WITHOUT NOTICE. & we all know Westlake is the 1ST to call ALL THE TIME. Again i got my car back after paying late charges, what i owed, repo and storage fees. I even paid them a little more so that i could get rid of them quicker. My maturiy date was for July 27, 2013.. Arount that time i received a statement saying i owed a total of $921.73 and $780 of that were "FEES". On Sept 17th, 2013, i finally paid off my loan with Westlake speaking to a account manager named Ceaser. I have never been so happy to give away almost a thousand bucks in my life!! It was a great moment for me when "Ceaser" told me that i would have my title mailed to me :) ...accept a couple of months later..I still hadnt received my title. In December, just a few days before Christmas i called regarding my title and was told that it was being mailed out to me.

(Today, still no title on 1/31/14) This morning as i was getting ready to leave my home and head to my car, I realized my car wasnt there. First thought was maybe my boyfriend parked it somewhere else for some odd reason or another. But he said he didnt, so i then though my car was stolen. I called the cops to file a report. They hadnt mentioned it being reported as a repo.   I hadnt thought, "Oh, Maybe Westlake sent for it to be reposessed because i had payed off my loan back in Sept 2013, right?...Yes, right i payed it off, but WRONG, totally wrong on thinking Westlake had nothing to do with it...They had EVERYTHING to do with it.

I called Westlake and spoke with a guy named Bob who was of course a total butt hole, who could only say "we ordered a reposession for fees that you are aware of which is a total of $780 plus interst which is $865.60." i was aware of a 0 balance because i paide the last of my ties with them in Sept 2013. After dealing withthis duech for a total of 5 mins, he told me to call him when i was ready to hand over the money and he hung up on me.

I called back and spoke with another account manager named "Omar" ughh these people! I tried to get to my account online and it said it was inactive. First off, if i have a balance with you, why would my account be inactive...1st sign of b*******! I was looking for my statements and transaction history so i can prove what i paid. I was told they woul have to mail it to me...But who knows what they will add or remove? I DONT trust them. Anyhow, after an hour of going back and forth withthis Omar character, he decided that he would take a look at EVERYTHING. Still he was unable to tell me whre these fees are from or give me a breakdown. Omar finally decides to jump on the "its repo fees" bandwagon and say that the repo ppl charged them late and now i have to pay. Omar calls me back and now decides to say that they are storage fees that the Repossession company charged them for afterwards. Ummmm last time i checked, you can not get your car back without your financial institution letting them know that all monies have been paid and they can release the vehicle. Westlake now has my car and title and may be able to do what ever they please with my car. HELP ME FORM A SUIT AGAINST WESTLIKE. Theyve had way too much fun with us. Feel free to email me at (((REDACTED)))@gmail.com

 

 


This report was posted on Ripoff Report on 01/31/2014 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Financial-Services/Los-Angeles-California-90076/Westlake-Financial-Services-Westlake-Westlake-Financial-Westlake-Auto-loans-Westlake-F-1119934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We apologize for the negative experience

AUTHOR: Westlake Financial Services - ()

 Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.

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#2 Consumer Comment

What a Surprise

AUTHOR: Jim - ()

Prior to dealing with these people, YOU developed a documented and verifiable reputation of NOT paying YOUR bills.  You didn't chose these people, you were placed with them because no bank wanted to do business with YOU because of YOUR self developed reputation.  Then surprise, surprise.  You are with these people and YOU still haven't learned to pay YOUR bills on time!  YOU rack up numerous late fees and extra interest because of that as well as MULTIPLE REPO's!  You can wail all you wish but YOU brought all of this upon YOURSELF.  There's nothing illegal here.  Its just a deadbeat loan company driven to multiple repo's because of a deadbeat "customer".  Don't waste your time saying it...I don't work for them.  Instead, use your time to learn responsibility and pay your bills!

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