• Report: #1093404

Complaint Review: Westlake Financial Services

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  • Submitted: Mon, October 21, 2013
  • Updated: Mon, October 21, 2013

  • Reported By: elyas — Falls Church Virginia
Westlake Financial Services
Los Angeles, Select State/Province USA

Westlake Financial Services Forced to pay for GAP Insurance, even though I made a down payment of $ 10,000 no one will responce back to me. They sent me a new payment statement with a higher price for financing the insurance. It is inscane these uys are out of control. Los Angeles CA

*UPDATE Employee: "We apologize for the negative experience"

*Consumer Comment: Questions...

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Recently I purchased a car in Virgina I made a down payment of $ 10,000 on a $ 26,000 car and was financed by Westlake Financial. One month later I am getting forced to pay for GAP Insurance even though I do not need it. I have made several attempts to contact the costumer service but these guys are impossible to get help from. The monthley payment has been jacked up to refelect the insurance financing charges. I have contacted the State Attorney Generals office and logged a complaint. Please go to the California State Attoreny General"s website, there are an eazy form to fill out to log a compliant.

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This report was posted on Ripoff Report on 10/21/2013 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Financial-Services/Los-Angeles-Select-StateProvince-90054/Westlake-Financial-Services-Forced-to-pay-for-GAP-Insurance-even-though-I-made-a-down-pa-1093404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

"We apologize for the negative experience"

AUTHOR: Westlake Financial Services - ()

 Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.

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#2 Consumer Comment

Questions...

AUTHOR: Jim - ()

Who is "forcing" you?  Did the threat come from the dealer or the lender?  Are you absolutely, positively sure they are talking about "GAP" insurance and not liability insurance? 

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