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Report: #1313998

Complaint Review: Westlake Financial - Nationwide

  • Submitted:
  • Updated:
  • Reported By: DC444444444 — Phoenix Arizona USA
  • Author Not Confirmed What's this?
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  • Westlake Financial Nationwide USA

Westlake Financial Worst individual consumer experience of my life!!!! Los Angeles Nationwide

*UPDATE Employee: Westlake Financial Services (WFS)

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This company applied my car payment to another account, then repossessed my car on a Friday at 6am. I called and they found the error however they still charged me for the reposession fees, kept my car for over 6 days and I still don't have it back....keep saying they are very busy......I am at a total loss on what to do here. They literally keep saying, just keep calling back and we will get to it eventually? Different story from every agent, most struggle with English, this is by far my oddest and most frustrating consumer experience of my life. They will do nothing to own or attempt to correct their error outside of continually saying "call back later and perhaps someone has gotten to your file" Absolute insanity.  

This report was posted on Ripoff Report on 06/28/2016 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westlake-financial/nationwide/westlake-financial-worst-individual-consumer-experience-of-my-life-los-angeles-nation-1313998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Westlake Financial Services (WFS)

AUTHOR: Westlake Financial Services (WFS) - (USA)

POSTED: Tuesday, July 05, 2016

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.

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