ED Magedson – Founder
Whirlpool Brand Home AppliancesP.O. Box 740094, Louisville, Kentucky United States of America
January 11, 2010
I have a warranty for a Whirlpool dishwasher which comes up for renewal in November of each year.
Last year, I received the bill for the renewal, costing $63.44, at least 4 months ahead of time. I waited and paid this in September.
When I received my policy, it stated that I owed $74.46. I called Whirlpool and was told that the initial price had been a promotion, and that I owed and additional $11.02.
I paid the $11.02, and then a few days later, received in the mail a bill for renewal, for $63.44.
When I called Whirlpool to complain about the scam, I was told that I would have to cancel the $74.46 policy and pay the $63.44, which I did. They said I would receive a check in the mail for the cancellation.
On December 2, 2009, the check arrived, but instead of being for $74.46, it was for $70.69. When I called to ask why I had not received $74.46, they said I had to pay a cancellation fee
I protested, stating that I would not have had to cancel if they had not been trying to steal $11.02 from me in the first place.
A man named Chris told me that I had cancelled within 60 days (the cancellation took place within 14 days), and that I really should not have had a cancellation fee applied anyways, but that the company had a policy of not sending out checks if they were for less than $5.00He said to call back if I had not received a check by 1/6/2010.
Today, I called the company again. This time a man named Reggie spoke with accounting. He reiterated that my cancellation was within the 60 day period and that I should not have been charged. He checked with the accounting department and was told that, Any amount less than $5.00 is under variance, and that they would not reimburse me.
I asked him if I would be billed for less than $5.00 by Whirlpool if I owed it for some reason, and he said that Whirlpool would bill me.
The company is Whirlpool,
The telephone number they have had me call is 1-866-368-6478
My service plan number is 169939444.
I have now told this story a dozen times, and will never again purchase a Whirlpool product. I think this is appalling.
As far as I am concerned, Whirlpool is violating all principles of customer service, business ethics, basic honesty.
This report was posted on Ripoff Report on 01/11/2010 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool-Brand-Home-Appliances/Louisville-Kentucky-40201-7494/Whirlpool-Brand-Home-Appliances-Refusing-to-give-me-a-refund-that-they-say-I-deserve-as-552489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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