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Report: #1286128

Complaint Review: Whirlpool - Nationwide

  • Submitted:
  • Updated:
  • Reported By: cgee — Tampa Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Whirlpool Nationwide USA

Whirlpool Extended Service Plans Had no record of contract; paid $175;1.5 hours to straighten out with overseas call; service call then required payment up front before service would be scheduled; all going overseas; service not available for two weeks 8-5p. Headqtrs Benton Harbour MI;call center,Phillipines Michigan

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Paid $175.00 for an extended warranty on a washer and dryer in Nov 2015, payable to Whirlpool Extended Service Plans.

Called for service on the washer & dryer on Feb 8, 2016. Called call center located in Phillipines who had no record of my contract. Had to call another number to find out if I had a contract. When I received contract number, had to call another number for service, again located in the Phillipines. This already took me 1.5 hours to complete these calls. Service informed me that I had to pay $25 before service would be scheduled. Also would have to wait two weeks for the service call and was only guaranteed an 8a to 5p appointment on that day.

This service agreement is not worth it for consumers and a total disgrace to customer service. CEO Jeff M. Fettig should be ashamed of himself! My recommendation is for consumers to forget about these plans and call a local repair company that will honor their contract and work around your schedule, AND will not require payment before service is provided.

 

Consumers need to know what Whirlpool is doing to NOT provide service to consumers who have bought their products.

 

 

This report was posted on Ripoff Report on 02/08/2016 05:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/whirlpool/nationwide/whirlpool-extended-service-plans-had-no-record-of-contract-paid-17515-hours-to-straig-1286128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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