- Report: #980184
Report - Rebuttal - Arbitrate
Complaint Review: Whirlpool
Whirlpoolwww.whirlpool.com LosAngeles, California United States of America
Whirlpool Whirlpool Water Heaters LosAngeles, California
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After answering several questions from the support person, she stated that the water heater does have a leak and needs to be replaced. She then asked me for my name and info. after logging my info she stated that I was not the original owner of the home and that the warranty is not transferable so my water heater is not covered any longer.
I told her the person I purchased the home from is a friend of mine and I can have him call. She stated that since she now knows that I am the no owner and that it is logged in their system the warranty is still not good.
What a bait and switch, She waited until the end to ask me for my name, knowing that it would no longer be under warranty. I will NEVER BY A WHIRLPOOL AGAIN. They offered no alternatives and when I asked to speak to a supervisor they just happened to be in a meeting.
I would expect more from a larger company like them.
MAKE SURE TO TELL YOUR FRIENDS THAT THEY ARE NOT THE ORIGINAL PURCHASER OF A WHIRLPOOL PRODUCT THAT THE WARRANTY IS NO LONG GOOD.
This report was posted on Ripoff Report on 12/10/2012 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool/LosAngeles-California-/Whirlpool-Whirlpool-Water-Heaters-LosAngeles-California-980184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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