whirlpool dont have anyone to send to fix my washer and i cancelled them and louisville, Kentucky

i bought a service plan from them that cost 141.10 for my whirpool washer and when i called for service they tell me they can't find anyone to fix it, so i tried and i couldnt locate anyone, so i called them back and told them its for you to find someone as i paid you this money. well they couldnt so i cancelled the plan and they now want to pro rate the money, when its their fault and cant find anyone. i called today again and was told it will be pro rated and i have to wait for 4-12 weeks for any money. that it is a slow process. i feel they dont want to give me my money  back, and i cant see how they can pro rate it when they  have no one to come fix my washer. these are numbers i called, 1-800 239-5980     appointment ctr 1-800-905-9505 and no appointment as they cant find anyone.  sales 1-877-962-9824. what can i do now? i want my money back.i sent them a letter cancelling the service  in jan.to twg attention cancellation, po box 427. golden, colorado 80402.  they are giving me a run around.  diana