- Report: #1144585
Report - Rebuttal - Arbitrate
Complaint Review: White Castle Construction / Landscaping
White Castle Construction / Landscaping141 King Road. unit # 14 Richmond Hill, Ontario Canada
White Castle Construction / Landscaping Amateur workmanship / Con artists Richmond Hill Ontario
*Consumer Comment: white castle sucks
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To all reading this report, please let this be a warning to avoid White Castle Construction and White Castle Landscaping.
They may be registered as two seperate business entities but they are operated by the same group.
On March 25, 2014. We signed a contract to have our floors refinished (sanded, stained and top coated),
kitchen, family room painted and ensuite to be remodelled.
Whole project cost was $7600.
Just as other people have reported, they request down payment up front and then start request more money
with every consecutive visit. We paid $6000 until we had to ask them please complete one of the tasks.
At that point, they only sent one worker (John), who continued to work on his own time only showing up for an hour a day.
The job was quoted to take 21 days by Alex but 5 weeks later, the job is incomplete. [continued below]....
What's worse was the complete massacre White Castle did to he house.
The painting... Sloppy! they painted light switches, air returns. An eight year old could have done a better job.
The ensuite was not completed. List of things they did wrong:
1. Laid tiles in 2 different patterns on the floor.
2. Left 2 cracked tiles in floor.
3. used wrong bolts to secure toilet
4. Backsplash not complete. Used .5 inch edging (floor edging)
and never grouted tiles. They used adhesive as grout. Just crap! took pictures. It's so bad it's funny.
5. floor tiles not cut properly to fit original register.
6. Vanity top not centered to base!
BUT the criminal act was what they did to to hardwood floors.
absolute butcher job. First rile of sanding.... "Sand with the grain".
The White Castle crew just sanded the floors like a zamboni.
as a result, they left behind huge scratches in the floor.
Some scratches are 1mm deep And 3 feet long. This damage is seen all through the house with hardwood.
When we confronted them about the scratches, they said " we fix". As they left with the sanding machine returning to Hine Depot.
when we started confronting them about their quality, they mad any excuse to leave the house.
They never returned and even left their equipment and toils behind.
After 2 weeks of trying to get Alex (owner) to come to the house to see the damage, he finally stopped answering my calls.
Conveniently both Alex's cell phone mail box is full and the main office mail box is full.
needless to say, we have started to take legal action and file claims against them with Ontario BBB.
I welcome any input.
This report was posted on Ripoff Report on 05/06/2014 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/White-Castle-Construction-Landscaping/Richmond-Hill-Ontario-L4e3l7/White-Castle-Construction-Landscaping-Amateur-workmanship-Con-artists-Richmond-Hill-O-1144585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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