white star movers bad movers and poor customer service sterling hgts, Michigan

I used this company upon several people recommending them to me. It appeared I got very poor movers. At 1st they were very fast- about an hour later- they slowed down. I was moving from a 2 bedroom apt to a 2 bedroom apt-2 miles from the old to the new. It should have taken about 2 hours to pack up all my stuff but it took them 3 hours and 15 minutes. As we were driving to the new apt- they were going to stop at the drugstore to pick up some pop which was a 10 to 15 minute stop. An hour later they showed up. I asked them to bring in the furniture first so I know where to place the furniture as it is a little smaller than my old apt. So they bring in the about 30 boxes and just put them anywhere even they were marked what rooms and what were in them. I told them at the beginning that I had a bad back-don't put the heavy ones on top of the fragile and light boxes. They were unhappy because when they started to bring in the furniture they had to move the boxes which took them even longer. Needless to say- I found the toy box in my bathroom, clothes in the kitchen, pots and pans in the bedroom. For a  5 hours job maximum- it took them almost 7 hours and still had to pay an extra hour and a fuel charge. Emailed them through their website and complained. Told them I am retired and on a limited budget.- It was way over what I was going to pay. I asked for a $150 dollar refund- no way- they are giving me $40 dollars back.-they rip people off.