• Report: #961284

Complaint Review: WhitePages.us.org | Ripoff Report Verified™ ..businesses you can trust. commitment to customer satisfaction. Money back guarantee, direct market records with data base to customers online, police records, people searches, WhitePages.us.org, telephone searches of unknown unwanted numbers calling consumers phone.

  • Submitted: Sun, October 28, 2012
  • Updated: Fri, May 03, 2013

  • Reported By: Renee — Oakland California USA
Internet United States of America

WhitePages.us.org Review: WhitePages.us.org money back guarantee, clients, feel safe, confident & secure when doing business with WhitePages.us.org. email [email protected] if customers feel they did not get what you paid for.
* UPDATE: WhitePages.us.org pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. WhitePages.us.org recognized by Ripoff Report Verified™ as a Safe Business Service.

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EDitor’s UPDATE: Positive rating and recognition has been given to WhitePages.us.org for its commitment to excellence in customer service. The information provided in this report is based on comments made by Josh Fraser during an on-site inspection held by a third party verification company with no biases toward the respective company.

The company’s business model is to direct market records with their data base to customers online as they are searching for information on a variety of items such as police records, people searches, WhitePages.us.org and telephone searches of unknown numbers calling them on their phones. Customers can search for people that they have lost contact with, statistics of trends, habits of people that purchase consumer products, death records through search engines such as Bing and Google

All of the company’s sales are conducted online. A user would do a search on a search engine and see the company’s site, click on it and then would see the cost for data information on various levels. In an effort to improve on customer service, the company is working to provide broader information at more reasonable price points. Some of the sites that the company owns are essentially the same, but they use a different word to accommodate search methods. For example the word death, burial, cemetery, and funeral are interchangeable and a user might use one word versus another to find information, therefore, a different site may come up and be able to provide the same information.

whitepages.us.org is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Statements from WhitePages.us.org customer service manager

WhitePages.us.org appreciates becoming a member of the Ripoff Report Corporate Advocacy Program. Through Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program, WhitePages.us.org can respond to any unsatisfied customers by providing customer support or offering refunds if needed. WhitePages.us.org agents are also standing by 24/7 via the live chat on our website or call center available at 1-866-434-4253.

Ripoff Report provides a valuable place for businesses to find unhappy customers when their clients have not found a place to send complaints. This is why WhitePages.us.org is making an effort to reach out via email and social media to those customers. WhitePages.us.org is now available on Facebook, Twitter and Google Plus for any customers to connect:

Clients can comment @ the company or sent private messages directly to the customer service department who monitors the accounts. The website has also set up a blog in which customers can comment on, read the latest company news on customer service, or find phone look up tips: http://whitepagesblog.us.org.

The company has received some complaints in customers not getting enough information for their search. Josh Fraser stated “We are working to improve the database. To resolve issues we have implemented a live online chat and a call center with a full staff available to address any issues the customers may have.” Furthermore, the company does state that they encourage customers to email the company with any complaints. The company stated that if it found that there is a legitimate complaint that they cannot resolve they will refund the customer’s money. One example of this is when the company reached out to a customer through Ripoff Report to find their contact information. The company stated that they gave the customer a refund as well as a free report to remedy the complaint.

Since the company has received complaints on Ripoff Report, they have implement a better support system with 24/7 access for customers. Additionally, they feel that the Corporate Advocacy Business Remediation and Customer Satisfaction Program helps their customers to voice their concern. They have found that this is a valuable tool for their company to know and address issues they may not otherwise be addressed because of lack of awareness. Josh Fraser state, “It is important to know how customers view the services provided, as there is no in person contact or sales department within our company. Ripoff report is a valuable site.”

Josh Fraser stated that in his leadership role within the company he tries to empower employees to “do whatever it takes” to make the client happy by offering a no questions asked refund once research finds the customer complaint to be true. Furthermore, they have revamped their internal system and have acquired additional database software to make more information available to their customers.

Through these recent improvements WhitePages.us.org hopes to provide an easier time for customers to contact the company. Customers are also always welcome to post on Ripoff Report to reach the company as well. Through the CAP partnership with Ripoff Report, the two are in constant contact regarding the well-being of customers and their needs.

Customers are also welcome to email the customer service manager of WhitePages.us.org directly at [email protected] Find out account information, request the status of a report or get a refund through a simple email.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..

NOW TO THE ORIGINAL REPORT THAT WAS FILED ------------------------------------------------

whitepages.us.org Phone number look up, Internet

I just wanted to look up a phone number, I typed into Google "white pages".  This company (www.whitepages.us.org) popped up so I tried it out, they were going to charge me $1.00 to recieve that one phone number.  I figured 1.00 won't hurt and I can contact my nephew!

The report had no information on it and when I checked my bank account www.whitepages.us.org had charged me not 1.00 but 19.95.  Contacted them and the bank, www.whitepages.us.org said they would return the money and didn't!  No free phone numbers anymore in the world!

This report was posted on Ripoff Report on 10/28/2012 06:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/whitepagesusorg/internet/whitepagesusorg-Phone-number-look-up-Internet-961284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

For a Full Refund Contact Our Manager

AUTHOR: JoshCustomerService - (USA)

Dear Renee,

For a full refund please email [email protected], you will immediately be refunded. 

If anyone ever requires a refund, account closure, or customer service issues please email [email protected] for assistance.

I apologize for any inconvenience you may have encountered.


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