- Report: #1066006
Report - Rebuttal - Arbitrate
Complaint Review: Wholesale LED / Antennahub.com
Wholesale LED / Antennahub.comInternet, California USA
Wholesale LED / Antennahub.com Purchased hundreds of dollars of merchandise, received shipment but the box was empty. Called the company and they laughed about it and said "it's not our problem" and that "They've never made a mistake before." Internet California
*Author of original report: UPDATE
*REBUTTAL Owner of company: We will resolve this
*Author of original report: 3 lbs???
*REBUTTAL Owner of company: We did not send an empty box
*Author of original report: YOU SEE
*General Comment: I see
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I purchased hundreds of dollars of merchandise from wholesale LED which is the same as antennahub.com and received an empty box. The receptionist and manager that i spoke to displayed, by far, the WORST customer service i have ever witnessed. when i asked to speak to their Supervisor they refused and said that he was out of town and they would not give me his name. The box i recieved was unopened and not tampered with at all, just empty with a packing slip in it. The one lady i talked to said that she packs all the mail orders herself and had never made a mistake before so it was impossible that it was empty. she also told me that they weigh the package at the post office and it wieghed three pounds when it left. After speaking with their local post office i found out based on my tracking number that my package was never on a post office desk therefore it could not have been wieghed by the post office. also that the company generates there own stickers so they can print whatever wieght on it they want which is common i guess but, after i learned this i called the company back and told them what i found out and asked if they could explain to me from start to finish the packing prossess. She agreed and began, at no time mentioning putting the package on a scale to get an actual weight (which would have prevented this entire situation) she just stated that the only sell certain merchandise so they know exactly what everything weighs and they put a sticker on it based on what is suppose to be go in the box. I understand mistakes happen but they insist that the dont and never have made a mistake so your out of luck. i wonder how many other people have been ripped off by this website. DO NOT USE THIS WEBSITE THEY WILL TAKE YOUR MONEY AND SEND YOU NOTHING!!!!!
This report was posted on Ripoff Report on 07/10/2013 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wholesale-LED-Antennahubcom/Internet-California-91016/Wholesale-LED-Antennahubcom-Purchased-hundreds-of-dollars-of-merchandise-received-shi-1066006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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