- Report: #1127556
Report - Rebuttal - Arbitrate
Complaint Review: wholesalegateopener.com
wholesalegateopener.com7106 S 220th st. Kent, Washington USA
wholesalegateopener.com Horrible business practices, products and customer service Kent Washington
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Horrible product quality, instruction manuals, customer service. I am an experienced engineer and found instructions either to be confusing or non-existent. Lots of problems with the gate opener, controller and lock. Incompetent customer service had me running in circles due to bad advice even though I questioned their recommendations.
They will not take responsibility for their mistakes. They recommended the wrong lock, then insisted that I pay return shipping charges as well as the difference in price for the right lock. In addition I had to make my own brackets at cost of over $75 each time.
They are incompetent business people. They even charge local sales tax when shipping to other destinations with lower tax. I told them not to charge the tax, they did anyway. The State Dept. of Revenue ruled in my favor, but i still had to fill out forms to get a refund.
Products are cheap up front, but high cost in time and money to fix problems.
This report was posted on Ripoff Report on 03/01/2014 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/wholesalegateopenercom/Kent-Washington-98032/wholesalegateopenercom-Horrible-business-practices-products-and-customer-service-Kent-W-1127556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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