• Report: #918981

Complaint Review: wholesalewarranties.net

  • Submitted: Sat, July 28, 2012
  • Updated: Thu, August 09, 2012

  • Reported By: Carl — Alabama United States of America
wholesalewarranties.net
10441 Roselle St #C San Diego, California United States of America

wholesalewarranties.net Stay away from wholesalewarranties.net 1-800-939-2806 San Diego, California

*REBUTTAL Owner of company: Response from Owner of WholesaleWarranties.net

*REBUTTAL Owner of company: Response from Owner of WholesaleWarranties.net

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I had one of these extended warrenties .  Like most said it wasn't worth the paper is was written on.  Both left and right side manifolds where leaking I took it into the local  dealer, an adjuster came out noticed I had and EBC on the RV and therefore I was towing a  trailer and that is why the manifolds where leaking.  Claim denied based on the RV  being used in an abusive fashion.   So I will restate others statements, these extended warrenties are a scam.  Also note it is backed by an insurance company, and my bother's insurance agent friend says "Everyone should get in on this insurance raquet it's easy money".        

Wholesale Warranties
Phone: (800) 939-2806
Fax: (801) 740-5898     
10441 Roselle St 
San Diego, CA 92121

This report was posted on Ripoff Report on 07/28/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/wholesalewarrantiesnet/San-Diego-California-92121/wholesalewarrantiesnet-Stay-away-from-wholesalewarrantiesnet-1-800-939-2806-San-Diego-918981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response from Owner of WholesaleWarranties.net

AUTHOR: Jeff Shelton - (United States of America)

To Whom it May Concern,

I am writing this letter in response to the complaint reported by Carl from Alabama against our company, WholesaleWarranties.net, on July 28, 2012. I want to address the statements and concerns reported by the customer in regards to his warranty Issue. I would also like to mention that at this time my company has done ample research and has not been able to find a customer or claim that matches the description in this particular complaint. 

To begin, I would like to clarify my company's position in the warranty sale and claims process. WholesaleWarranties.net is a Wholesaler of vehicle service contracts. We offer several different contracts through several different administrators. We are not, however, the administrator of these contracts. We do not hold these contracts, nor are we responsible for claim authorization, approval or denial, or payment. As a customer service benefit for our clients we offer our services as liaison between the customer and vehicle service contract administrator in the event that they have a contract or claims question or issue. Unfortunately, we have no record of having been contacted by the poster of this complaint for aid in getting his claim issue resolved. When we are made aware of problems our customers are facing it is our company policy to do everything in our power to help the customer get the most out of the warranty that they purchased. To reiterate, however, we are not the entity which handles claims processing, and thus we cannot aid a customer in a situation we are not made aware of. Our place in the warranty process pre-, during, and post-purchase is made clear to our customers during the sales process, as we want them to feel completely comfortable with the coverage and company they are purchasing. A large number of positive customer reviews concerning the way in which claims are paid out by the administrator and the way in which we handle any issues our customers face can be found at the following link: http://www.customerlobby.com/reviews/10033/wholesalewarrantiesnet/. We are also accredited through several different RVing organizations and consumer rating organizations with only positive rankings and praise.
 
Without knowing the details of this customers claim and which contract he purchased, I can unfortunately only respond to the specific claim denial on a generic level. All of the contracts that we offer specifically exclude damages caused by excessive hauling and pulling, as well as physical damage. All customers that purchase their contracts through my company are required to read, sign, and return a copy of the contract when purchasing. Any exclusions are explained during the sales process, and laid out in text in the afore-mentioned contract. It is my goal that all clients be fully aware of the type of coverage they are purchasing. Also, the use of an adjustor to review a claim is standard practice for all extended service contract providers on the market. Again, I do not know the specifics of this customers claim but can assume from his report that an adjustor came out noticed I had and EBC on the RV and therefore I was towing a trailer and that is why the manifold were leaking that the claims department did send a third party adjustor to review the customers vehicle. The use of an adjustor is a benefit to the customer, as a neutral third party is able to review the breakdown in person and come to a conclusion regarding the reported cause of failure. If the repair facility and the adjustor come to the conclusion that the cause of breakdown falls under the exclusions section of the contract, this claim will be denied. I am confident in the contracts that we offer and the ability of these contract administrators to adjust claims based on the contract signed by the customer.
 
I have reviewed all recent claims through each of our administrators and have not been able to locate a denied claim matching the description in this complaint. I would appreciate any further information the issuer of this complaint can provide showing that he is indeed a customer of WholesaleWarranties.net, and that he has had a claim denied. Given our inability to prove this  customer and this complaint are real and truthful I am concerned this complaint is fraudulent in  nature. That being said, I would welcome the opportunity to speak directly with the customer to  discuss this issue. I lament any situation in which a customer is not fully satisfied with the contract they have purchased, and strongly desire the opportunity to bring resolution to this customers unfortunate warranty experience. Please feel free to contact our offices directly at 1-800-939-2806 with any questions.
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#2 REBUTTAL Owner of company

Response from Owner of WholesaleWarranties.net

AUTHOR: Jeff Shelton - (United States of America)

To Whom it May Concern,

I am writing this letter in response to the complaint reported by Carl from Alabama against our company, WholesaleWarranties.net, on July 28, 2012. I want to address the statements and concerns reported by the customer in regards to his warranty Issue. I would also like to mention that at this time my company has done ample research and has not been able to find a customer or claim that matches the description in this particular complaint. 

To begin, I would like to clarify my company's position in the warranty sale and claims process. WholesaleWarranties.net is a Wholesaler of vehicle service contracts. We offer several different contracts through several different administrators. We are not, however, the administrator of these contracts. We do not hold these contracts, nor are we responsible for claim authorization, approval or denial, or payment. As a customer service benefit for our clients we offer our services as liaison between the customer and vehicle service contract administrator in the event that they have a contract or claims question or issue. Unfortunately, we have no record of having been contacted by the poster of this complaint for aid in getting his claim issue resolved. When we are made aware of problems our customers are facing it is our company policy to do everything in our power to help the customer get the most out of the warranty that they purchased. To reiterate, however, we are not the entity which handles claims processing, and thus we cannot aid a customer in a situation we are not made aware of. Our place in the warranty process pre-, during, and post-purchase is made clear to our customers during the sales process, as we want them to feel completely comfortable with the coverage and company they are purchasing. A large number of reviews concerning the way in which claims are paid out by the administrator and the way in which we handle any issues our customers face can be found at the following link: http://www.customerlobby.com/reviews/10033/wholesalewarrantiesnet/. We are also accredited through several different RVing organizations and consumer rating organizations with only positive rankings and praise.
 
Without knowing the details of this customers claim and which contract he purchased, I can unfortunately only respond to the specific claim denial on a generic level. All of the contracts that we offer specifically exclude damages caused by excessive hauling and pulling, as well as physical damage. All customers that purchase their contracts through my company are required to read, sign, and return a copy of the contract when purchasing. Any exclusions are explained during the sales process, and laid out in text in the afore-mentioned contract. It is my goal that all clients be fully aware of the type of coverage they are purchasing. Also, the use of an adjustor to review a claim is standard practice for all extended service contract providers on the market. Again, I do not know the specifics of this customers claim but can assume from his report that an adjustor came out noticed I had and EBC on the RV and therefore I was towing a trailer and that is why the manifold were leaking that the claims department did send a third party adjustor to review the customers vehicle. The use of an adjustor is a benefit to the customer, as a neutral third party is able to review the breakdown in person and come to a conclusion regarding the reported cause of failure. If the repair facility and the adjustor come to the conclusion that the cause of breakdown falls under the exclusions section of the contract, this claim will be denied. I am confident in the contracts that we offer and the ability of these contract administrators to adjust claims based on the contract signed by the customer.
 
I have reviewed all recent claims through each of our administrators and have not been able to locate a denied claim matching the description in this complaint. I would appreciate any further information the issuer of this complaint can provide showing that he is indeed a customer of WholesaleWarranties.net, and that he has had a claim denied. Given our inability to prove this  customer and this complaint are real and truthful I am concerned this complaint is fraudulent in  nature. That being said, I would welcome the opportunity to speak directly with the customer to  discuss this issue. I lament any situation in which a customer is not fully satisfied with the contract they have purchased, and strongly desire the opportunity to bring resolution to this customers unfortunate warranty experience. Please feel free to contact our offices directly at 1-800-939-2806 with any questions.
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