I am on city water in Temple City, California. My city water already meets EPA standards.
On 3/9/05 I supplied Wholly-Water.com/Life Streams International Mfg. Co. a copy of a water test from ChemServe water testing facility of New Hampshire which showed my home water contained EPA approved levels of arsenic (<.010 PMCL), lead (<.010 mg/L) and fluoride (.457 mg/L). I also supplied a copy of a report of my home's water consumption for the prior year. I asked Wholly-Water in an email if they could remove 99% of these three contaminants.
On 3/16/05 I ordered a $2500 Whole House Wholly Water Arsenic-Fluoride Enhanced Purification System from Wholly-Water.com. $1500 was for the basic 2 tank system and $1000 was for the 3rd arsenic-fluoride tank. Wholly Water told me that I could not buy the arsenic-fluoride 3rd tank without buying the basic 2 tank system to condition the water for the 3rd tank.
I installed the system with the homemade instructions provided and installed an expensive bracing system as we have earthquakes.
In December, 06 I had ChemServe perform another test using the Wholly-Water filtered water. The results were arsenic (<.010 PMCL), lead (<.010 mg/L) and fluoride (.498 mg/L). These results meant the Wholly-Water was not removing any fluoride.
On 1/26/07 I emailed Wholly-Water.com with these test results and said "Please note the fluoride levels contained in the recent test results are very high and near the level of the before installation test. Do you have any suggestions? I question whether the system filters fluoride, the sole reason for my purchasing the system."
Wholly-Water.com emailed back on 1/30/07 "Fluoride is a very difficult substance to remove, and we have never put our full attention on it." Mr. Fairgrieve then offered me a under-the-counter Wholly-Water Appliance at a reduced cost.
I emailed back requesting a whole house solution.
Mr. Fairgrieve emailed back on 2/22/07 offering me a larger 3rd tank at a reduced price.
Please note that Mr. Fairgrieve has since admitted he has no test results on any of his large arsenic-fluoride removal systems!
Mr. Fairgrieve offered multiple times in his emails to conduct a long term test of my water if I bought another system. That was his proposed solution. I do not believe he knows how to make the large arsenic-fluoride removal system work. I did not take Mr. Fairgrieve's offer of a long term test because his only solution was for me to buy more of his products (which didn't work). Please note Mr. Fairgrieve is a smooth salesman, not a water technician or engineer.
On 5/30/07 I sent Wholly-Water.com and Mr. Fairgrieve a certified letter detailing the history of my purchase, installation and notification of failure of my Wholly-Water system with suitable document attachments and asked him to make the system work at his expense or refund my $2500.
I have received no response.
Please note that Mr. Fairgrieve prides himself on never having a return. His website lists a detailed return policy. If Mr. Fairgrieve never communicates with you concerning a return, or accepts a return he probably can make this claim.
Be aware of Wholly-Water products.