• Report: #1112431

Complaint Review: Why Not Lease it

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  • Submitted: Thu, January 02, 2014
  • Updated: Thu, January 02, 2014

  • Reported By: Brooke — West Sayville New York
Why Not Lease it
1750 Elm St Manchester , New Hampshire USA

Why Not Lease it Claims no responsibility when at fault Manchester New Hampshire

*Author of original report: Problem was resolved after emailing execs

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I decided to use Why Not Lease it as an alternative to Aaron's or Rent-a-Center when I purchased furniture for my new apartment. I agreed to a 10-month payment plan with the option to buy at the end of the agreement. I received no correspondance at the end of the term and after waiting a month I called customer service to understand my options. 

I was given the option to pay a lump sum of $390 at the time of the call, which at the time I was unable to make, or keep making the payments. Fast foward 3 months I call to see if my furniture is paid off and they tell me that according to the lease since I didn't pay the buy out price I have to continue to pay the bi-weekly payment for 18 months or pay $250 to buy it out.

My issue is that I have paid for the furniture TWICE already but because I couldn't pay the lump sum or 3 weekly payments of $130, I now have to pay the $250 to own the furniture. While I do understand the contract, I was told today by customer service, that I should've received correspondence explaining my options.

I understand they are a business and have a sole purpose of making money but at the same time it seems wrong for them to still charge me the bi-weekly payments and not have the money go towards the buy out.

To add insult to injury I was on the phone with multiple customer service reps over the course of an hour and a half only to be threatened with the solution of having a recovery team come and "pick up our stuff" and someone explaining to me that if they gave me corporate's number that I'd "have to pay for the phone call. 

I was given multiple answers when I asked questions about my buy out including: "yes a payment plan was available then", and "no a payment plan wasn't available before September", and "I don't know I haven't worked here that long". 

After speaking to someone named Hayden who I was told was "corporate" (but I could here it was the call center) I was told that they are "in the business of making money" and that "I was at fault too", which I conceded to, but they refused to take any responsibility. Hayden kept comparing this lease to a car lease stating that "you wouldn't keep paying on a car that was out of the lease would you?" I responded no the car company calls and goes over your options as they are happy trying to please their customer. 

I was basically told to suck it up and take the loss which I did. I ended up scheduling the buy-out payment so they don't reposess my furniture, but I still feel violated. I paid $3000 on $1325 worth of furniture, an ultimate fail. 

I will NEVER use this company again.

This report was posted on Ripoff Report on 01/02/2014 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Why-Not-Lease-it/Manchester-New-Hampshire-03102/Why-Not-Lease-it-Claims-no-responsibility-when-at-fault-Manchester-New-Hampshire-1112431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Problem was resolved after emailing execs

AUTHOR: Brooke - ()

After posting on every consumer report, fraud, and the Attorney General's office I decided to do some company research. I found numerous incidents with WNLI where the customers found the contracts misleading, hard to understand, and where the buyout proceedings were never explained. I also found a company review from an employee who celebrated the fact that they could hang up the phone on customers.

After arming myself with as many similar complaints to my own and that employee review, I searched for email addresses to anyone in the company. This was extrememly difficult that the only two email addresses posted are those generic info and leasefaqs addresses. With some creative thinking I figured out the names of people in the company using Linkedin and google and found a site that verifies email adresses exist. I proceeded to email the President, Director of Client Relations, and a few other midlevel execs at Why Not Lease it explaining the situation and all the documentation I collected about the questionable practices of the company. 

Today I received a call from someone at the company saying that the way the customer service reps were unacceptable and that my account would be cleared meaning I owed nothing more on the furniture. While I am relieved that my issue has been settled, I'm still not happy that it's accepatble for a company to be able to do this to it's customers. Someone needs to go over their contracts and re-write them in a clear and concise matter as they are clearly extremely difficult for customers to understand. 


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