- Report: #1112431
Report - Rebuttal - Arbitrate
Complaint Review: Why Not Lease it
Why Not Lease it1750 Elm St Manchester , New Hampshire USA
Why Not Lease it Claims no responsibility when at fault Manchester New Hampshire
*Author of original report: Problem was resolved after emailing execs
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I decided to use Why Not Lease it as an alternative to Aaron's or Rent-a-Center when I purchased furniture for my new apartment. I agreed to a 10-month payment plan with the option to buy at the end of the agreement. I received no correspondance at the end of the term and after waiting a month I called customer service to understand my options.
I was given the option to pay a lump sum of $390 at the time of the call, which at the time I was unable to make, or keep making the payments. Fast foward 3 months I call to see if my furniture is paid off and they tell me that according to the lease since I didn't pay the buy out price I have to continue to pay the bi-weekly payment for 18 months or pay $250 to buy it out.
My issue is that I have paid for the furniture TWICE already but because I couldn't pay the lump sum or 3 weekly payments of $130, I now have to pay the $250 to own the furniture. While I do understand the contract, I was told today by customer service, that I should've received correspondence explaining my options.
I understand they are a business and have a sole purpose of making money but at the same time it seems wrong for them to still charge me the bi-weekly payments and not have the money go towards the buy out.
To add insult to injury I was on the phone with multiple customer service reps over the course of an hour and a half only to be threatened with the solution of having a recovery team come and "pick up our stuff" and someone explaining to me that if they gave me corporate's number that I'd "have to pay for the phone call.
I was given multiple answers when I asked questions about my buy out including: "yes a payment plan was available then", and "no a payment plan wasn't available before September", and "I don't know I haven't worked here that long".
After speaking to someone named Hayden who I was told was "corporate" (but I could here it was the call center) I was told that they are "in the business of making money" and that "I was at fault too", which I conceded to, but they refused to take any responsibility. Hayden kept comparing this lease to a car lease stating that "you wouldn't keep paying on a car that was out of the lease would you?" I responded no the car company calls and goes over your options as they are happy trying to please their customer.
I was basically told to suck it up and take the loss which I did. I ended up scheduling the buy-out payment so they don't reposess my furniture, but I still feel violated. I paid $3000 on $1325 worth of furniture, an ultimate fail.
I will NEVER use this company again.
This report was posted on Ripoff Report on 01/02/2014 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Why-Not-Lease-it/Manchester-New-Hampshire-03102/Why-Not-Lease-it-Claims-no-responsibility-when-at-fault-Manchester-New-Hampshire-1112431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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