We called within an hour of a kitty pee stain. they said they'd call us right back. It took them a week, even with 2 more calls on our part before they "got right back".
Then they said they would be right out to clean it as it should be done soon.......
but that "right out" took over another week.
(we are always home, so they could have come anytime.)
Then the guy came, looked at the couch, could not visibly see the stain. By that time it was dry and we had tried to blot all we could out immediately, naturally. However, this "serviceman" refused to clean the spot where we said the urine had been.
Instead he told us it wssn't covered and to go buy ourselves an enyzme product.
The thing is, we told them when we first called, and subsequently that it was a "kitten urine stain", which we were told WAS covered when they sold us the couch, SO WHY if they were not going to clean it, did they even bother to come out???????
I felt as if we were assumed to be liars, like if the owner says the urine fell there, but you can't see it, why then it maybe didn't, they might be trying to rip us off!!!! How ridiculous.
so the warantee was a total rip off and one Wickes undoubredly knows is going on. dollars to donuts the guy charged Wickes anyway; even though he didn't do a thing.
If this is any indicator of the rest of their warantee and or product quality, I'd say steer clear. it's just good we found out BEFORE we bought the whole new two entire room fulls we were considering buying from them!!!!!!!
Earth to Wickes, the customer is always right!!!!!!!!
Oak Grove, Oregon