Wigsway.com owner: Wang Lin representative: Wendy Poor quality merchandise, does not want to refund money for purchase Internet

Buyer beware of this company. There website looks legitimite and their return policies acceptable, but that is far from the truth! In purchasing a wig from this company, I was appalled when I received it. It smelled very strongly of formaldehyde, didn't fit (even though I followed their fitting guide measurements) and looked horrible. It smelled so bad I was afraid to take it into the light for fear it would burst into flames! I immediately contacted the company to request a refund and where to return the product. I got the run around from a contact named "Wendy" that could hardly communicate in English, talked about how it costs the company too much money to make and mail the wig, they made very little money from the sale and I should understand their side.

They tried to offer $20 and keep the wig but I refused their offer. I have returned their wig to China via USPS and I am still working on resolving this problem. I paid through Paypal and have filed a claim through them to get some assistance in this matter since I can not get any satisfaction from the seller. I suggested to Paypal they should drop this company as a seller on Paypal because they are a rip off company. I am hoping for a full refund. If you are looking for a wig purchase, go to a local store so you can see, touch and try on a wig. A purchase from this company will only bring frustration and dissatisfaction.