• Report: #953045

Complaint Review: wildblue

  • Submitted: Tue, October 09, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: dan — nashua New Hampshire United States of America
wildblue
Internet United States of America

wildblue terrible company, Internet

*UPDATE Employee: I can help!

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Do yourself a favor and stay as far away from doing business with this company as possible. Their speed is a joke and is the worst of all the providers I have used. No cable where I am living now. They give you a measly 7.5g which gets used up in massive amounts if you email or download photos, watch You Tube or news videos, or listen to on line radio. I have gone over my usage every month since I started using them because the area I live in is too remote for cable and it was them or Hughes. Bad choice on my part I guess.

 After last months reset my usage went from 7.5g down to 5.9g in the first week, then down to .6g remaining usage within the next 3 days. That left 20 days with only ,6 g left before exceeding my limit. For the next 17 days I surfed the same as the first 10 and checked my usage daily which remained at .6g for a balance. Today I got an email stating I had exceeded my limit and was being slowed down to "Dial Up" speed. This is a joke because their normal speed is no faster in spite of their stating otherwise. It is obvious to me that their usage meter is of no use and their measly 7.5 g allowance is designed to get you to either purchase another G at their bargain price of $9.99 or, upgrade from the basic 7.5 at $49.99 to 15g at $79.99.

 This company is a rip off. They deliver poor service and even if you try to follow their usage allowance, provide inaccurate information to help you monitor it. There are so many complaints against this company they should be forced out of business for misrepresentation. I would quit them but there are too many horror stories from people who tried that before their contracts expired. Trust me I will do just that but sadly it's 18 months from now. Do yourself a favor and read these complaints and don't think like I did that it can't happen to you. It happens to everyone because that is how they do business!!!!

This report was posted on Ripoff Report on 10/09/2012 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/wildblue/internet/wildblue-terrible-company-Internet-953045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

I can help!

AUTHOR: Exede Nick - (United States of America)

Dan, I understand your frustration in dealing with these issues, and I would like to help. I can review your account and see if we have different options that may better suit your needs. Can you please send me your account information including the name and phone number on your account at wildbluelistens@viasat.com? I will work with you to resolve these concerns. Thank you!
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