• Report: #1143709

Complaint Review: William Curran / LA Computer Buddy

  • Submitted: Fri, May 02, 2014
  • Updated: Fri, May 02, 2014

  • Reported By: Fred — Northridge California
William Curran / LA Computer Buddy
11144 Balboa Blvd, Suite 217 Granada Hills, California USA

William Curran / LA Computer Buddy Bill was hired to fix one problem but created two more. Then he got mad and sabotaged out network when confronted. Granada Hills California

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I don't know a whole lot about computers so I need to trust the person I hire to do honest and ethical work.  Bill Curran of LA Computer does neither ethical or honest work.

My son and business partner Tim hired Bill to come out and try and fix our VoIP phones.  However the only thing we got was a massive headache.  It all started when Bill saw an opportunity to sell us a router, that while new had been "sitting around collecting dust for a few month." (those are his words not mine)

We agreed to let him do the work but were also very clear that we would not buy the router if it did not solve the problems.  He agreed to let us test it,  try it out, and see if it actually worked. Being trusting people we had him out to do the work.

He installed the router and for the first hour or so there was no problems. [continued below]....

.....  But then we started to notice that not only were our phones still broken but that we were having other issues as well....thats when Bill started on insisting on payment right away and we started to wonder why.  Tim talked with Bill and agreed to pay him for the labor but said he would not pay for the router until Bill could demonstrate that it actually solved our problem.  Bill responded via email " Paying labor now works for me, gives me something for my effort, and seems perfectly fair. "

Like I mentioned after he installed the router we were still having issues with the printer and scanner.  Bill wrote back and admitted he caused the problem and gave us some nice line about how he would take full responsibility and come fix it.  Well that was on June 25th and he was supposed to stop by and fix it but via email told us he had "other obligations" and decided to not stop by but remote in again.  Well not only did he not fix the issue.  He created yet another issue.  So here we are in a high tech office where scanning and faxing 100+ pages per day is normal and out scanner is not working because of an oversight Bill had.

His brilliant solution was that we go down the street and use the office stores fax.

At this point Tim wrote to Bill and let him know just how unpleased we were with the service.

The next thing we know we had been locked out the router he sold us.  He decided to hold our entire network hostage because he failed to not only fix the original problem but he also created 2 new additional issues.

Bill spoke with Tim and threaded to come take all the equipment out and leave our office shut down and in shambles.  It was at this point we demanded the password and let Bill know he was no longer welcome....

There is ton more to say but I;ll leave it at we took him to small claims and judge heard the case and decided against Bill Curran and in our favor.

Now Bill is upset he lost and running around posting slanderous reviews of us online.  He refuses to pay the judgement and creating a nightmare for us.

We suggest you look else where for quality computer help.

This report was posted on Ripoff Report on 05/02/2014 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/William-Curran-LA-Computer-Buddy/Granada-Hills-California-91344/William-Curran-LA-Computer-Buddy-Bill-was-hired-to-fix-one-problem-but-created-two-more-1143709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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