• Report: #913341

Complaint Review: william hills

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  • Submitted: Tue, July 17, 2012
  • Updated: Sat, November 24, 2012

  • Reported By: sparky1 — glasgow United Kingdom
william hills
waterport place Internet United States of America

william hills william hills online completly robbed me , Internet

*General Comment: William hills the disgrace of the gambling world

*Author of original report: THE EX COP USING HIS INFLUENCE ???

*Author of original report: this is matt green complaints dept william hills with a shooter

*Author of original report: Email from gra , they know the story is online

*Author of original report: nicholas macias caught out

*Author of original report: THE GRA ARE CORRUPT, HILLS ARE FRAUDSTERS

*Author of original report: PHILL BREAR BOTTLEING IT, HES BEEN FOUND OUT

*Author of original report: thr corrupt GRA sticking up for hill's

*Author of original report: THE GRA 's FINAL DECISION BY NICHOLAS MACIAS UNDERSTUDY OF PAUL FOX

*Author of original report: FOX ALLOWED HILLS TO CORRUPT DATA

*Author of original report: matt greens email

*Author of original report: william hills email to me

*UPDATE EX-employee responds: william hills online

*Author of original report: THE CORRUPT GRA

*Author of original report: brear is corrupt

*Author of original report: william hills are robbers and corrupt data as you can see

*Author of original report: william hills a defraudulent company, robbers

*Author of original report: william hills fraudster is matt green based in gibralter

*Author of original report: william hills fraud

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dear readers

firstly i appreciate your time in reading this, gamblers its essential you close your account down online with william hills, there are just far far to many bad stories about them allover the net , firstly readers this is not sour grapes, as ive made it clear , i dont really care if i see my money again , but for sure this story must come out.

 14th october 2011 i was playing online casino , ive been an online customer with hills for 3-4 yrs and never really encountered any problems apart from staff sounding as if they have just awoken drunk cheeky etc 
on the day of 14th october 2011 i deposited 2000 in to my william hills account , this was a debit card not a credit card , i made 10-11 deposits all day ,.on the morning of 14th i lifted some money from my account , and kindly asked the service agent at hills to block my card incase i went a little nuts and gambled my money away ,, 3-4 hours later i phoned hills and asked if i could deposit again , and that i wish my card to be re-open , i have this telephone call recorded , and have a copy of the recording , the agent confirms my card is open and up and running ,

later that evening 20.23hrs to be exact i called william hills and asked for my winnings to be paid back to my card my winnings being 9800. i was declined this and told no , that i would be issued a quick cash voucher at 13.45 hrs the next day . folks hills shops only hold certain amounts of money , they clarifie this on there website it should have been no problem for hills to pay winnings back to my card , they have the software to know the difference between credit and debit card ,  so heres comes hills excuses
1, my card was blocked. but as i say im sitting here with a recording through data protection of the call stating my card was open and running 
2, my card didnt have the facility for winning to be paid back on it,, so i write to mastercard , and they confirm i do, as does 3 other innocent customer service agents , i have the screenshots of these conversations
3, hills say i didnt ask for my winnings to be paid back to my card , so i ask for a copy of the call , i send my 10 to hills under data protection laws, hills send there version to me ,,its 167 seconds in duration 
i contact my service provider and ask then the date time and duration of the call they confirm 172 seconds ,, i have the call from hills and it has been clearly tampered with , edited is the exact word. i confront hills on this , they go quiet and say nothing , no explanation 

 then along comes the gra gibralter regulater, the investigater after 6 weeks or so gives me his decision and clarifieing the sum of money disputed 9800 , hills have done no wrong say the gra, so i asked for a review, same office same people to review this , suddenly the some of 9800 turns into a smaller sum ,infact the sum 9800 isnt mentioned again 
william hills immediatly closed my account during the dispute in the earlier days , leaving them to corrupt the data, but they have made a mistake , because i have screen shots of me playing roulette and they have sent me data stating i wasnt playing at that time , but needless to say the gra  still stand firmly behind hills 

 but this you must read , i ask hills for a certain recording of a conversation i had with them on june 2011, they sent me this , its stamped 21,14 2nd june 2011,   its 6.minutes 44 seconds in duration , i go to my service provider once again , they assure me the call was 25minutes 52 seconds , i once again confront william hills , again no answer, but the gra come in again , with the most stupid of excuse , on that call i was pinged from gibralter to man illa and then back to gibralter as it was a very unique request ,, what ? asking to be paid out is an unique request ? and here is your missing 19 minutes , nobody in hills took responsabilty for the call handling and the handover for this data ,,in this 19 minutes of total bumph im asked 3 times what i calling for by the same operator, im asked to identify myself on 3 occassions , folks its 19 minutes of total garbage ,,anything to make up 19 minutes , but in truth they have been caught out call editing , along with the dodgy
1, 3 excuses
2, dodgy data
3, mastercard telling them they are wrong 
4, telephone records that just dont add up
5, deposit and account data , that just doesnt add up 

folks william hills are slated allover the internet for closing accounts and confiscating folks winnings , but the best trick is the old debit/credit card issue,,no i did not get paid out and im blocked from playing on there site , this is what this company who pay 1% tax, and take 3-5 billion per year are all about ,, william hills can come and take me on anytime for this story , but they wont  they know im telling the truth

yours m


This report was posted on Ripoff Report on 07/17/2012 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/william-hills/internet/william-hills-william-hills-online-completly-robbed-me-Internet-913341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

William hills the disgrace of the gambling world

AUTHOR: Henry - (United Kingdom)

This story does not shock nor surprise me they are nothing but robbers. And the punter should take note. All the free coffee they offer isn't free . Nothing free with this company run by villians
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#2 Author of original report

THE EX COP USING HIS INFLUENCE ???

AUTHOR: sparky1 - (United Kingdom)

hi guys , 16yrs ive been on a computer , and not once have i been hacked or as much as had a virus , twice this month ive been attacked , ive lost 2 email accounts , but not to worry folks all is intact and on discs far from the computer so i can let you guys know what happening , as you can see william hills and mr brear have been taking it well to date , no fight back , no sign of life but are aware the stories are on the site , put it this way if these stories were fake i would expect to be hung upside down in an turkish prison for 20 yrs they have my blessing , i wouldnt trust a lot of people in this game , for sure im fighting a monster but so be it ,but im not bowing to the greedy ones , who do they think they are ,  I KNOW THEY ARE BULLIES but still its a nice set up , you have the ex cop sussing out the customers strength by giving the old boys a tinkle and finding out the back ground to the pray , then the corrupter matt the SHOOTER green doing the data corruption  , then we have ralph the C.E.O  of hills flying around the world with a standard A level , as i say folks my computer has been attacked twice in days , i think someone is upset , i ask folk help fight the bullies by spreading the word about this site and telling them punters to give hills a distance , has any of you guys read the story of the guy struggling to bring up his 2 kids placed a bet 3 seconds over kick off time ? the bet was a 14 timer and hills didnt give the guy his winnings , yes only one game kicked off at 1.30 the rest later , so the ticket showed 1.30.03 secs , yes a 14 timer and hills the fraudsters didnt as much as give the punter a penny the greedy ones need every penny ,,makes me sick , ive a mountain of evidence that the GRA allows data corruption to take place in gibralter under the watching eye of the greedy ones , stay tuned folks
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#3 Author of original report

this is matt green complaints dept william hills with a shooter

AUTHOR: sparky1 - (United Kingdom)

So here we have matt green happy to take your complaints at william hills online , yes good old matt the gun totting ruthless gangsta { as you can see } is happy to deal with your complaints , hes lieutenant to mr ralph topping CEO of william hills , ralph being the self confessed rascal { independant newspaper 21st Jul 2010} Ralph Topping, Chief Executive, William Hill ... It's fair to say, though, that the self-declared "rascal" who quit university without a degree, so why are folk like this running a company so big ,, its a fantastic set up ,

we have brear the ex cop no problem in sussing anyones back ground out , green the shooter and topping the rascal , i think if i was going on holiday to gibralter i would wear a bullit proof vest and thats to sunbathe , for sure if green was waving that gun about in a uk pub , forensics would be looking for his brains 4 blocks away after armed response was finished with him , think i'll holiday somewhere safer like the gaza strip , so we have mr matt green the gun totting fruitcake happy to take your online disputes , he took mine , and look at the mess were in



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#4 Author of original report

Email from gra , they know the story is online

AUTHOR: sparky1 - (United Kingdom)

hi folks this is an email from paul fox from the GRA , and the full weight of there defence of the story in which NOW 1000s are reading it


02/11/2012 12.08
Dear Mr Farquhar      



 Thank you.



                   Regards Paul Fox         



Gambling Monitor



 Gambling CommissionerGambling Division



Suite 771EuroportGibraltar



Tel:   00350 20064145Fax:  00350 20064150Email:



 paul.fox@gibraltar.gov.giWebsite:



 www.gibraltar.gov.gi/remotegambling    



well thats is folks no fightback , no argument, nothing     , just thank you ,,, well thats sweet of you mr fox your a very very nice man
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#5 Author of original report

nicholas macias caught out

AUTHOR: sparky1 - (United Kingdom)

so nicholas please explain to me , or the courts in due course you say you found this investigation hard to investigate , what part would that be nicholas ? is this because your spanish ? on the take ripping uk punters off ,, come on nicholas what is confusing about the request of calls carefully written on the letters sent , please explain whats confusing about the request , is it my hand writing ?

let me explain what was confusing , i request a call from william hills , i secretly go to my service provider through data protection , then i ask hills for a copy of the call , it comes out 6 minutes 44 seconds , i match the call with talk talk records , its 19 minutes to short , i complain to you about hill behaviour and call doctoring , then you write or give your golf buddies a tingle on the blower letting them know im on to them , then you get your spanish educated head together with hills and invent this call forwarding scam to different countries of course to make up the 19 minutes , but nicholas ian and chris have there arses screwed to there chairs in gibralter and these are clearly the guys who im speaking to , so your fantasy about me being pinged worldwide has just fallen apart , ian and chris have been identified by an ex hills employee, so the truth is nicholas there was no confusion at all , you attempted to confuse the situation . but you cant confuse the truth holder , anybody here reading this and the letters of request would conclude this is complete and coherent  request

ps nicholas i really wish i could show you this evidence that you are indeed a fraudster on the take from your paymasters , oh yes nicholas i can say this with confidence ,, your solicitors are hassans in gibralter ,, give them a call its good to talk
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#6 Author of original report

THE GRA ARE CORRUPT, HILLS ARE FRAUDSTERS

AUTHOR: sparky1 - (United Kingdom)

SO THERE WE HAVE IT

1, ACCOUNT ACTIVITY THAT IM OFF LINE 20.22HRS-20.29 HRS , BUT THE BLUE ROULETTE PHOTO / SCREENSHOT PROVES IM ON LINE

2, THE BLUE ROULETTE PHOTO SHOWS A BALANCE OF 10p at 20.23.26, BUT JUMPS TO 400.10p KEEPING IN MIND IM NOT EVEN SUPPOSED TO BE ONLINE WHAT BET PLACING 50 EQUALS 400


3, CALDWELL CONFIRMING SHE HAS ALL THE CALLS INFACT ASSURING ME , BUT WHEN ASKED FOR A CERTAIN CALL IT COMES OUT 19  MINUTES  SHORT , THEY HAD NO IDEA I ASKED MY SERVICE PROVIDER FOR THE TRUE DURATION ,,  , AND THE EXCUSES START

4, GREEN AND CALDWELL NOT MENTIONING THE SUM OF 9800

5. PAUL FOX STATEING THE COMPLAINT IS CENTRED AROUND THE 20.23HRS , AND CONFIRMS I CALL WILLIAM HILLS AND THE SUM DISPUTED IS 9800, HE EVEN GIVES HIS DECISION ON THIS AND CONFIRMS HES IN DIALOGUE WITH HILLS FOX HAD THIS CASE FOR ALMOST TWO MONTHS , HE HAD PLENTY OF TIME TO DISPUTE THE SUM WITH HILLS

6, NICHOLAS MACIAS STATEING IM PINGED TO DIFFERENT COUNTRIES IN AN ATTEMPT TO COVER FOR HILLS BEING CAUGHT EDITING THE CALLS , MAKING IT LOOK AS IF ITS A MAMOTH TASK TO RETRIEVE CALLS

7, THE AGENTS ON THE CALLS ARE CHRIS AND IAN BOTH BASED IN GIBRALTER AND NOT A DIFFERENT COUNTRY IVE DONE RESEARCH , AND HELPED BY ANOTHER EX HILLS EMPLOYEE

8, THE 2ND OF JUNE CALL STARTS AT 21,14 HRS LASTS 6 MINUTES 44 SECS , BUT IM WITHDRAWING AT 21.37 HRS STILL TALKING TO THE CUSTOMER SERVICE AGENT ON THE SAME CALL , ITS CLEAR THE CALL HAS BEEN EDITED , I HAVE THIS RECORDING

9, NICHOLAS MACIAS SENDS ME OVER 20 EMAILS ASKING ME TO PRODUCE MORE AND MORE EVIDENCE , THEN COMPLAINS IVE CONFUSED THE CASE , THE TRUTH IS IVE GOT THEM ON THE RUN , SO MACIAS CONFUSES THE CASE

10, TWO CAREFULLY HANDWRITTEN LETTERS REQUESTING CALLS , BUT BREAR STATES I SHOULD HAVE MADE MY REQUESTS CLEARER , HOW CLEAR DOES HE WANT THEM

I CAN GO ON AND ON , BUT IM SURE YOULL AGREE , THERE HAS BEEN A FRAUD , AND THE GRA HAVE COVERED IT UP FOR THERE PAYMASTERS AFTERALL IM JOE BLOGGS AND THEY ARE GOLF BUDDIES 

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#7 Author of original report

PHILL BREAR BOTTLEING IT, HES BEEN FOUND OUT

AUTHOR: sparky1 - (United Kingdom)

From: phill.brear@gibraltar.gov.gi

To: mf64@hotmail.co.uk

CC: gcoffice@gibraltar.gov.gi

Subject: RE: 1st minister of scotland

Date: Mon, 19 Mar 2012 13:42:02 +0000


Dear Mr Farquhar As per my last email, and consistent with your apparent directions that we do not investigate your complaint any further, we are not conducting any further examination of your complaint and we will not be providing you with any further information.  We will, of course, open your emails, but we will not deal with any matters unless it is from a legal representative writing on your instructions.  Yours sincerely Phill Brear

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#8 Author of original report

thr corrupt GRA sticking up for hill's

AUTHOR: sparky1 - (United Kingdom)

so william hills were asked for a call , on that call im talking to a service agent , records show while im chatting to this agent im withdrawing as hes helping me through this , the call is stamped 21.14 hrs by william hills but the withdrawel on the telephone with the agent took place at 21.37 hrs , but the call only lasts 6 minutes and 44 secs , so hills excuse is im pinged around the planet as nicholas macias says on his final decision , but i know the agents im talking to , IAN and CHRIS , 4yrs ive spoke to them ,, so in an attempt to cover this up they say its a NON STANDARD REQUEST to make it look as though its so difficult to locate the call , ok folks asking for withdrawels to your account is a non standard request AND DONT YOUS NAUGHTY PUNTERS FORGET IT ,,,its crystal clear  they got caught editing the calls  so at the start of the call is 21.14 hrs theres no disputing this , on the call im guided through by customer support to withdraw funds records show the transaction was 21.37 hrs ,, SO THEY HAVE EDITED THE MIDDLE OF THE CALL , SIMPLE, CAUGHT . AND ITS ALL OK IN THE EYES OF FOX, MACIAS AND BREAR

NOW WHEN I COMPLINED TO PHILL BREAR ABOUT THIS , WAIT TO YOU SEE HIS REPLY, COMING NEXT

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#9 Author of original report

THE GRA 's FINAL DECISION BY NICHOLAS MACIAS UNDERSTUDY OF PAUL FOX

AUTHOR: sparky1 - (United Kingdom)

SO THIS IS THE FINAL DECISION FROM THE GRA , NOTICE HOW THE SUM OF 9800 DISOPEARS ?

From: nicholas.macias@gibraltar.gov.gi   

   REF 405_2003Y

To: mf64@hotmail.co.uk

Subject: Complaint against William Hill - Final Decision

Date: Fri, 9 Mar 2012 16:48:18 +0000

Dear Mr Farquhar Please find attached a copy of the Final Decision.  You will receive the CD in the post with this letter. Yours sincerely  Nicholas MaciasGambling Regulator (Policy and Operations

DEAR MR FARQUHAR            RE : COMPLAINT AGAINST WILLIAM HILL - FINAL DECISION

I  have now completed my assessment of your complaint i have most recently examined your complaint that william hill had edited the recordings of your telephone call of 14 october 2011 at20.23 . you provided us with an extract from your telephone records showing a call that you you made to william hill on 2 june 2011 starting at 21.13 and ending at 21.39 ( call duration of 1552 seconds ). you compare and contrast this entry in your records to the recordings of the call that william hill provided you . at your request, a recording that is 6 minutes and 44 seconds long . you present this as evidencethat william hill edit recordings of telephone calls . we contacted william hill for an explanation of the appartent discrepancy between your records and theirs .

William hill management have explained that when they researched your customer record they did not know the length of the telephone call they were looking for . when they found the call you have been provided with they believed that was the full record of your contact with them on this particular occasion . anyone listening to the call would fairly conclude that it is a complete and coherent phone call. due to the information you have since provided they have further researched their call database and have found two further conversations you had with their staff immediately befrore the recording you have already been given . i am now providingyou with a CD with the recordings of these two conversations

I will say again at this point that your complaint has been especially difficult to assess because you provided over 150 emails, most of which were totaly unjustified and simply complicated any ability to actually understand the details of your complaint . as a consequence . it is no surprise that william hill staff and ourselfs were not able to establish that you spoke to three agents on the occasion you were referring to .

we have now listened to these two additional conversations and taken in to account the contents . the handover and the waiting time. i can advise you that there is no evidence that your call and conversations have been tampered with . it is a straightforward case of you not coherently or sensibly explaining your communications in the first instance and as a consequence people reasonably assuming they had found your call .  

We are also satisfied that the agents passed you to colleagues in different departments and different countries . for good reason ; this was to assist your non standard request 

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#10 Author of original report

FOX ALLOWED HILLS TO CORRUPT DATA

AUTHOR: sparky1 - (United Kingdom)

so here we have mr fox saying to me      you should have been aware of the restrictions regarding Quickcash vouchers    erm i am mr fox hills gave me two that day but really im only allowed one , but it wasnt a favour they knew i would only get one cashed that being the smaller amount , i had the larger amount for a full day round 20 hills shops but still i couldnt get it cashed , so why the hell would i call william hills at 20,23hrs 14th october and ask for another uncashible piece of paper known as a quick cash when re applying it back to the same card i was depositing with would be easier , so if a punter tops up with ukash which way / method would hills pay the punter if he was to win ?????? keeping in mind you MUST  registar a bank card to open an online account with hills , folks whos reading this , wait till you see my appeal decision from mr nicholas macias from the GRA same office as fox infact i think they share the same chair , its FU***NG HILARIOUS but still folks roll it back to the two photos of account activity and the roulette activity look how at 20.23.26 hrs ive a meansy balance of 10p ,, then  a miricle takes place it jumps to 400.10p at 20.24.18 hrs , you really couldnt make this up ,, but i suppose if you close a punters account for a week denying him to sign in you can do what you want ,,, so mr fox makes a decision on my case mentioning the some of 9800  and we have green and caldwell the calamity fraudsters not even whispering this some of money

so at 20.23 hrs according to green and caldwell i requested 1500 , but at 20.23 hrs i requested 9800 according to mr fox ,, but ive only f***ing got 10p at 20.23 hrs according to the screenshot , YOU REALLY COULDNT MAKE THIS UP

 this week i will add mr macias decision 

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#11 Author of original report

matt greens email

AUTHOR: eric - (United Kingdom)

so keeping in mind ive been an on line punter with hills for 4yrs , i can assure you i know the rules with quick cash , infact its one per day and not two , so im sitting with a voucher of 1800 that i cant get cashed , why the hell would i want to ask for another quick cash voucher for 1500 when im flying out on holiday in the next day or two from the 14th october , as you can see folks shops only hold 500,so why would they put there shops in this position ? again they say its the only option to me is quick cash but im depositing with a card , it clearly states on there site  withdrawel must be same method as deposit , anyway , the truth in the matter is hills closed my account , corrupted the data , made it look as though i never win , switched the calls , and the GRA allowed this still no mention of 9800 by either green or caldwell right ?, heres the fraudsters email to me

Dear Mr Farquhar, 

Further to our recent email discussions and our telephone conversation concerning your ongoing dispute with William Hill which you have also subsequently raised with our regulatory body. 

As I have advised due to the nature of your complaints and subsequent referral to our regulatory body we wished to review the who complaint again for our own and your clarity.

To summarise this matter:

On the 14th October 2011 at 12:38pm you requested a withdrawal from your account for 1800 via Quickcash. At this point in time your MasterCard was temporarily disabled in order to allow the withdrawal of the Quickcash voucher; this was subsequently re-added for your continued use which you have conducted.

On the 14th October 2011 at 3:32pm you requested a further withdrawal from your account of 1200 via Quickcash, during this call you requested assistance to locate a shop which would be able to payout these funds. Our Customer Service agent located a suitable shop and contacted them and established that they could guarantee the payout of 1200 but not necessarily the 1800 which you accepted

On 14th October 2011 at 8.23pm you contacted our Customer Service team and requested a further withdrawal of 1500 via Quickcash which you were informed would not be possible due to the 2 prior withdrawals. At this point in time you did not request that we withdraw the remaining funds to any other payment method.

On 14th October 2011 11.26pm you contacted our Customer Service team and requested that we cancel the withdrawal of the 1800 and that these funds be placed back into your William Hill account for further use; this was actioned for you

Further to this you have then accessed your William Hill account and used these funds for continued gambling activity and have spent these funds.

During the above calls you have made no mention of requesting a withdrawal back to your card

Whilst I appreciate you may be dissatisfied with the fact that you have subsequently spent and lost these funds, this is not the responsibility of William Hill. The facility to withdraw from your account has been always made available through a mechanism of your choosing however you have elected to use a payment mechanism which does hold some restrictions. 

Ultimately in this matter we have processed any requests that you made of us, in line with our standard business/security process, however you have chosen to access your account and use the funds which were available in your account and as such we will not accept responsibility for your actions.

We now find this matter closed and I have instructed our staff not to correspond with you further on this issue; should you wish to communicate further with us regarding this I suggest you may wish to raise your concern further with our regulatory body or, as you expressed during our telephone call, with your legal advisor. 

I have also updated our regulatory body regarding this matter and our telephone conversation of this evening regarding your claims over this matter, along with your belief that we have doctored call recordings with your voice and your veiled threats of violence against our business

Matt Green

Regulatory Affairs Manager

ok here comes the GRA with there finding , carefully worded inch by inch , comment by comment , infact mr fox says im put on pause for approx 40 seconds folks this call is 172 secs in duration , i have a copy of this call and i can assure you im on pause for 82 seconds , how can an error like this not be noticed for such a short call ,SIMPLE the call the GRA was given is not the same call i was issued with , MARR GREE IS A FUCKING FRAUDSTER , so heres the proof that FOX has been duped and allowed this to happen , keeping in mind im sitting with a copy of the same call , so heres the GRA's email to me CLEARLY stateing he is in dialogue with william hills , he clearly mentions 9800, but strange green THE FRAUDSTER and caldwell dont , and to round it off he gives his decision on it    so heres the GRAS  email 

From: mf64@hotmail.co.uk

To: paul.fox@gibraltar.gov.gi

Subject: RE: query

Date: Thu, 15 Dec 2011 17:20:53 +0000

From: paul.fox@gibraltar.gov.gi

To: mf64@hotmail.co.uk

Date: Tue, 13 Dec 2011 14:33:41 +0100

Subject: RE: query

Dear Mr Farquhar Please be advised that I have made a preliminary assessment based on all of the information I have been provided with. To summarise your complaint: On 14 October 2011 you won 1,200.00 and 1,800.00 making a total 3,000.00, you contacted William Hill and requested to be paid in Quickcash vouchers.  You mention that you had great trouble cashing the Quickcash vouchers and you had to contact William Hill customer services to arrange for your Quickcash vouchers to be cashed in Glasgow city centre.  You were successful in cashing one of the vouchers for 1,200.00 but you encountered problems cashing the other voucher for 1,800.00 because the shop did not carry enough cash.  That evening you proceeded to access your online William Hill account, you won approx 8,000.00 and you contacted William Hill customer services in order to withdraw the funds but you were told that you could not do so because you had been issued with 2 Quickcash vouchers one of which had not been cashed.  You reversed the withdrawal for 1,800.00 which made the outstanding Quickcash voucher void which left you with a balance of approx 9,800.00 in your William Hill account.  You proceeded to gamble away your entire balance and you are aggrieved that you were not offered another method of withdrawing your funds by William Hill customer services.  For loss and remedy you are seeking the balance of your account on the night of 14 October approx 9,800.00. Please be advised that we have been in dialogue with William Hill on the matter and it has provided us with material relevant to your complaint including several copies of telephone conversations between you and it including the one from 14 October @ 20:23 which you indicate is central to your complaint.  Furthermore we note that you have provided us with a substantial amount of material, however much of this material would appear to be a distraction from the core of your complaint.   I will focus on the points that appear to be relevant to your complaint. It is important to note that 14 October 2011 was a Friday. Please see below a transcript of the call which you claim is central to your complaint 14 October 2011 @ 20:23. WH:  Welcome to William Hill Online customer services you are speaking to Ian, can I get your username or account number please?MF:  Yes mate you can take my username which is Sparky S-P-A-R-K-Y 155WH:  Ok if I could just confirm a few security questions, your full name sir?PAUSE..........MF:  I am going to try one of my others phones hang onWH:  Im sorryMF:  Hello, helloWH:  Hello can you hear me?MF:  Yes mate, um I would like to get a Quickcash voucher for fifteen hundred pounds out of my account.WH:  Yeah, I need your details sir; I need to confirm your security questionsMF:  Ok, okWH:  Could I have your full name please?MF:  err, Mark FarquharWH:  And your date of birthMF:  **/**/**WH:  And finally your first schoolMF:  Rockasey (sp)WH:  Ok, so you want to make a fifteen hundred pound Quickcash withdrawal yep?MF:  Yeah but its not letting me on the computer hereWH:  Right ok, bear with me a second and I will sort that out for you ok?MF:  Ok You are then put on hold for approx 40 seconds WH:  Hello sir?MF:  YesWH:  Yeah the reason its not, um offering you that is because you can only make two Quickcash withdrawals a day sirMF:  AlrightWH:  Um and I see you made one at twelve today and at three oclock today, err so what I suggest is you just need to wait for another Quickcash withdrawal until quarter to one tomorrow sirMF:  Quarter to one tomorrow afternoon?WH:  Yeah afternoon yeahMF:  Thats just (inaudible) thenWH:  Just after lunch time ok?MF:  Right thank you mateWH:  Alright thank you, bye bye It is clear from the information contained in the telephone call above that at no point do you request a withdrawal via your MasterCard or indeed any other payment method.  You simply request to be issued with another Quickcash voucher for 1,500.00, you were unable to perform the request yourself via your computer because you had already been issued with 2 Quickcash vouchers on 14 October 2011, the maximum amount allowed per day. Considering your preferred withdrawal method is Quickcash (you have used this method for the majority of your withdrawals) you should have been aware of the restrictions regarding Quickcash vouchers.  It is important to note that in the telephone call above you do not appear in a hurry to withdraw your money and you do not indicate to William Hill that you are worried that you will spend your entire balance as you suggest in your Complaint Resolution Request Form. Subsequent to your telephone call on the evening of 14 October 2011 it appears that you accessed your William Hill account and proceeded to gamble, losing your entire balance including the Quickcash voucher (1,800.00) that you had reversed.  William Hill cannot be held liable for these losses, you chose to log into your account and play.  At no time did you indicate that you were worried about spending the funds you had accumulated in your account and at no time did you request that your balance be sent to your MasterCard.  For the reasons highlighted above I cannot recommend that William Hill reimburses your losses of 9,800.00, should you disagree with my conclusion above you should request for your complaint to be passed to a case officer within our office as per our complaints procedure.   Please be advised that your complaint will have to be prioritised along with other work in progress. Yours Sincerely Paul FoxGambling Monitor

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#12 Author of original report

william hills email to me

AUTHOR: eric - (United Kingdom)

Discussion Thread Response Via Email (Kirsty)07/11/2011 10:56 AMDear Mr Farquhar,

I write in reference to your recent contacts with our Customer Service department, due to the nature of your issue it has now been passed to myself to review and respond to. Having conducted a thorough evaluation of your case, as previously stated by several of my colleagues, I can confirm William Hill has in no way acted inappropriately in the handling of your account.



The first point I would like to come to your complaint regarding the withdrawal funds on October 14th 2011. Having listened to all your calls on this date, I understand that you wished to withdraw a total of 3000 via Quickcash, the only available payment method registered on your account following your request to remove your bank card that very morning. You then made a further two calls later that afternoon, the first of which was a request for a Quickcash withdrawal of 1200 which was processed immediately and the second of which was a request for a further withdrawal of 1800. During this second call I was pleased to note the excellent level of customer service provided by our agent who not only processed your request promptly and effectively, but also contacted your local William Hill shop directly in order to enquire whether they had sufficient funds available to pay out the full 3000. After speaking with the shop manager, our agent then clearly informs you the shop was able to guarantee the payment of 1200 but was unsure about the second payment of 1800 and so had suggested you inquire when you arrived in the branch. I would now like to draw your attention to the FAQs related to Quickcash withdrawals which state:



If withdrawing a large sum of money, you may be asked by the shop manager to return either later that day or the next working day as the full amount may not be available for collection (applicable usually to withdrawal amounts of 500 GBP or more only)'



Only one Quick Cash withdrawal per client per day can be processed so please ensure that you withdraw the full amount you require the same day



Im sure you can appreciate, for reasons of security, it would be extremely unwise to have large financial reserves on the shop premises and for this reason the above terms apply.



You have since complained, in later correspondence, that you were not offered an alternative method of withdrawal on October 14th, again having listened to your calls however it is clearly evident that you never made any such request, indeed once our agent had imparted the information she received from the shop, you thanked her and terminated the call, giving the impression you were entirely happy with the service you had received.



I would now like to move to your claims regarding our responsible gambling policies and more specifically the duty of care we have towards our customers. William Hill as a socially responsible company, takes matters of compulsive gambling extremely seriously and as such following the issues you raised with our agent on October 21st, your account was temporarily suspended, pending confirmation you were comfortable with controlling your level of gambling. At no point on October 14th do you make any reference to problem gambling whatsoever, and as such your account was not flagged as a potential compulsive gambling case and suspended.



You have now received satisfactory, indeed comprehensive, answers to your queries from several different people on several different levels within our business and consequently we refuse to enter into further discussions with you, regarding this matter. In the event you feel you are struggling to control your level of gambling, our Customer Service team will be more than happy to assist you with the Self-Exclusion process which can be completed in just a few minutes. Further details of the range of responsible gambling options we have available, as well as a list of self-help bodies, can be found under the responsible gambling section of our website.



Kind regards,



Kirsty Caldwell

Regulatory Affairs Assistant





 excuse number 1 ,, my card didnt have the facility to have my winnings paid back

 excuse number 2 ,, my card was blocked

 its there folks for you to read , this is kirsty caldwells excuses to me ,

 excuse number 3,, is i never asked for winnings to be paid back to my card , so why would i call william hills at 20.23hrson the 14th october 2011  call duration 172 seconds ,

1, to wish them a happy new year

2, to tell them i love them

3, to ask for winnings to be paid back to my card



answers on a postcard please ,, so now that mastercard confirms i had the facility and 3 customer services confirm my card is up and running , leaves them with one last option , the only option they have left , I NEVER ASKED FOR WINNINGS TO BE PAID BACK TO MY CARD .. folks watch the next update on this , it will completly leave you stunned
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#13 UPDATE EX-employee responds

william hills online

AUTHOR: baz bee - (United Kingdom)

total disgrace  shocking how can they get away with this its crystal clear the player was online but no record from the data william hills supply this is fraud at its upmost
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#14 Author of original report

THE CORRUPT GRA

AUTHOR: sparky1 - (United Kingdom)

SO GUYS HERE WE ARE , the GRA are aware of the complete slander of there corrupted ways , here is a quick email from paul the fox from the GRA confirming they are aware of the slander , i feel this is a strange move for a goverment employee to say REGARDS , its clear there defence has collapsed and no boby wants to represent them
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#15 Author of original report

brear is corrupt

AUTHOR: sparky1 - (United Kingdom)

ok folks you can clearly see and read phill brear comment that i should have made my request more clearer , so heres my requests in hand writing and dated , what do you think ? clear enough or what ?
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#16 Author of original report

william hills are robbers and corrupt data as you can see

AUTHOR: sparky1 - (United Kingdom)

so we have hills assuring me they have all the calls , but when asked for a copy of the recordings under data protection laws they come out totaly corrupted , but brear the GRA thats gambling regulator once again allows CORRUPTION AND FRAUD and makes the excuse its an error ,,AN ERROR ?  hes ex assistant  police chief constable of west yorkshire police , and his boss was chief constable  sir norman bettison who is about to be put on trial for corrupting statements in the hillsbourgh enquiry in the uk were police were corrupting statements of a disaster were 96 folk lost there lifes ,, DO YOU TRUST BREAR ? ask yourself , its clear brears on the take , hes greedy and corrupted , now lets roll it back , we have caldwell ASSURING  she has ALL the calls , but when challenged that the rubbish doctored calls she sent to me , we have brear saying its an error and he sides by his paymasters  BREAR SHOULD BE TRIED FOR CORRUPTION,,

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#17 Author of original report

william hills a defraudulent company, robbers

AUTHOR: sparky1 - (United Kingdom)

hi folks heres an email from kirsty caldwell ASSURING me she has all the calls , when i asked for the recordings through gibralter data protection , they just did not match uk data protection , heres caldwells email below 



  Discussion Thread Response Via Email (Kirsty)10/11/2011 04:20 PMDear Mr Farquhar,



Thank you, again, for your contact.



Due to the aggressive stance you have taken and as you have escalated your complaint to our regulator, we are now taking further advice with regards your claims and as such will be in touch by Wednesday 16th November.



Please be assured I have recordings of all your calls which will certainly enable us to come to a conclusive decision on this matter.



Kind regards,



Kirsty Caldwell

Regulatory Affairs Assistant

William Hill Online



so as you can see she assures me she has all the calls right ? now look at the corrupted GRA'S email below





From: phill.brear@gibraltar.gov.gi



To: mf64@hotmail.co.uk



CC: paul.fox@gibraltar.gov.gi; nicholas.macias@gibraltar.gov.gi



Subject: RE: Complaint against William Hill - Final Decision



Date: Tue, 13 Mar 2012 13:57:37 +0000

Dear Mr Farquhar

Thank you for your email of 11 March. I am familiar with your complaint. I have reviewed much of the correspondence you have sent and William Hill has provided. I note that you write in an irrational and at times incoherent way and that you have made some very serious allegations about the way William Hill staff have dealt with you. My staff, Mr Fox and Mr Macias have, as far as I can see, demonstrated enormous patience and care in dealing with you and have examined each and every element of your allegations. William Hill managers have been helpful and co-operative with regard to every request we have made of them.

It appears to me that your complaint is one of personal regret rather than any misconduct or breach of regulations by William Hill staff. Faced with the inability to withdraw further monies through Quick Cash due to the limit on the number of withdrawals in 24 hours, you returned to gamble your balance and lost much of it. This is not the fault of William Hill, this is not an unusual arrangement imposed for security reasons, you have failed to control your gambling and lost the proceeds. William Hill did not cause or encourage this behaviour.

I have listened to the various telephone calls which have been recovered and I have examined the telephone records you provided. There is not a scintilla of material which suggests the calls are not complete and have been tampered with. I can understand why staff believed they had recovered all your calls of 2nd June, when they had not. This was a simple error that may have been avoided had your own voluminous and unnecessary communications been more sensibly organised and a clearer description of events provided.

You have since asked us not to investigate this matter any further whilst stating you intend to complain to other parties about the matter. Again, your conduct here is not sensible or reasonable. If any of the parties you refer to approach us we will take the necessary measures to provide them with an explanation of all of our own and all of your communications.

You must regard this email as the close of our examination of your complaint, if you wish to pursue the matter any further with us then you must engage with a lawyer or otherwise qualified party who may communicate with us on your behalf.

Yours sincerely

Phill Brear

Gambling Commissioner



AH AND NOW HILLS SAY ITS AN ERROR OR SHOULD I SAY CORRUPT PHILL BREAR , ASSISTANT CHIEF CONSTABLE TO SIR NORMAN BETTISON THE LIER FROM THE HILLSBOROUGH ENQUIRY
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#18 Author of original report

william hills fraudster is matt green based in gibralter

AUTHOR: sparky1 - (United Kingdom)

dear readers

im now including concreat evidence that william hills online are corrupt , after requesting data from them on 3 occasions , they still cant get it right , keeping in mind i requested data through data protection act , keeping in mind a call lasting 25 minutes 52 seconds according to my telephone service provider became 6 minutes 44 seconds and william hills came up with the most stupid excuse possible , i was pinged to 3 different countries , as if ,, you know folks asking for winnings to be paid back to my card is a unique request ,,BUMPH

SO HERE WE ARE FOLKS , AS YOU CAN SEE HILLS DATA HAS ME NON PLAYING ROULETTE BETWEEN 20, 22 HRS AND 20,29 HRS , THE EXACT TIME I WIN MY FUNDS BUT HAVE A LOOK AT THERE SCREENSHOTS FROM THERE WEBSITE , YES FOLKS IM CLEARLY PLAYING ROULETTE AS YOU CAN SEE , BUT AS YOU CAN SEE THEY HAVE MADE IT LOOK AS THOUGH IM NOT WINNING ,

BUT STILL IM PLAYING AWAY , NOW KEEPING IN MIND THIS WAS CAREFULLY REVIEWED BY THE GRA IN GIBRALTER WHO SAY HILLS HAVE DONE NO WRONG ,, OH I SEE CORRUPTING DATA IS ALLOWED IN GIBRALTER , I ASK YOU FOLKS IF YOUR A GAMBLER , GIVE WILLIAM HILLS A WIDE BERTH , THE EVIDENCE OF CORRUPTED DATA IS THERE FOR YOU TO SEE

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#19 Author of original report

william hills fraud

AUTHOR: sparky1 - (United Kingdom)

hi folks , keeping in mind after an investigation by the GRA, it anything from 3k upwards to challenge hills , a nice wee set up eh ? as youve got to take them on gibralter for justice

how long are going to get away with this 
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