- Report: #848109
Report - Rebuttal - Arbitrate
Complaint Review: WILLIS ORCHARD COMPANY
WILLIS ORCHARD COMPANYBerlin, Georgia United States of America
WILLIS ORCHARD COMPANY Unacceptable Customer Service/Shipping Practice's Berlin, Georgia
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I finished the order process and received confirmation of my order. A few days later I received an email stating that my order would ship sometime in March 2012 and I would receive a email confirmation of the shipping date. This is normal business practice of any internet company.
I wrote an email back asking if I could get my order any sooner due to the process of inside planting and rooting to be able to transplant at the first opportunity. The email I received back stated that due to the time of year that they were concerned about the health of the plants during shipping. I agreed with the thought process and thanked them for their concern.
On 3/1/12, Wenesday, I received a email notification from FedEx that my order was shipped and would be delivered via FedEx Home Delivery on 3/3/12,Saturday. Sometime in March!?! Home delivery on a Saturday to my work location ?
I sent an email that very same day, 3/1/12, to a Jennifer Johnson asking her why had they done that? Why did I not receive an email as to when they were going to ship? Did they not read the notes I placed on my order? Were they not the ones concerned about shipping? Why was my order being delivered on a weekend?
I have received no response to any of my concerns which leads me to believe that this company does not take their customer's very seriously. I will NOT use this company or ever recommend them to anyone else.
This report was posted on Ripoff Report on 03/03/2012 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/WILLIS-ORCHARD-COMPANY/Berlin-Georgia-31722/WILLIS-ORCHARD-COMPANY-Unacceptable-Customer-ServiceShipping-Practices-Berlin-Georgia-848109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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