• Report: #1095506

Complaint Review: Wilshire Consumer Credit

  • Submitted: Tue, October 29, 2013
  • Updated: Sat, August 30, 2014

  • Reported By: WestSacConsumer — West Sacramento California
Wilshire Consumer Credit
4751 Wilshire Blvd., Suite 100 Los Angeles, California USA

Wilshire Consumer Credit dba Westlake Financial Loanshark Behavior - Title Loan - Repossessed Car When No Money Due! Los Angeles California

*REBUTTAL Individual responds: Wilshire Consumer Credit legal action

*Consumer Comment: Similar Problems, Fake Accounting, Fake Fees

*Consumer Comment: Lawsuit against WCC?

*Consumer Comment: I've had a similar experience and think legal action is necessary

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8/26/2013 - I had family emergency and took a title loan with Wilshire Consumer Credit (WCC) in the amount of $5,000.00 against my car that was paid off and worth at least 10K.    I received my check on 8/27/2013.  I never received anything from WCC in writing, payment coupons, etc.

9/24/2013 - I received a "welcome call" from WCC from a representative named "Lola", asking me if I wanted to make a payment early and how I was going to make a payment.  I asked Lola to make sure I got my first statement and told WCC I would be mailing my first payment.  Lola told me my first payment was due 9/26/2013.  I checked the mail everyday but never received anything from WCC.

10/1/2013 -  I tried to log into WCC's website but without my "account number" the computer system would not allow me access to the system to make any payments.

Friday 10/4/2013 - I called WCC and asked for my loan number.  A representative told me the information and in a recorded call stated that I could simply mail my payment US Mail and that I was in good standing and fine.  She also indicated she would mail out a "welcome packet" since I had still not received one.

Monday 10/7/2013 - I received in the mail a courtesy reminder that my payment was due.  

Tuesday 10/8/2013 - I immediately mailed my payment to WCC as agreed from my office, with my employer's postage meter so it was date stamped.

Thursday, 10/10/2013 - I received a voicemail from WCC from "Joseph" asking for a return call.  I attempted to return his call but spoke with a different representative who disconnected me when trying to transfer me to Joseph.  I tried to call back but they disconnected me again!

Friday 10/11/2013 - I received a voicemail from WCC asking for a return call.  I contacted WCC and was told I needed to cancel my check I mailed, that they had not received it, and that if I didn't make a payment by "tomorrow" (Saturday) my car could be taken from me.  During the call, I was disconnected.  I tried to call back but was disconnected.  WCC even calls me and leaves me a voicemail saying they were sorry I got disconnected.

Saturday 10/12/2013 - I call WCC and speak with Jessica who tells me they are technically closed and, for some reason, they opened a repossession file on my vehicle on Friday!  I get transferred to a supervisor who tells me that even if I make a payment there was no way for her to get in touch with the towing company until Monday.

Monday 10/14/2013 - I come out the door for work and my car is GONE from my driveway.  By the time I get to work, my bank confirms that WCC presented my check for payment today.  This means they had it on Friday, October 11, 2013, and still repossessed my vehicle.  I write a formal written demand to their legal counsel, Jack Cohen, Esq., at Westlake Financial (parent company).  When I go home, in the mail is my very first official "statement" from WCC showing my October payment due on 10/26/13.  PS Today is a HOLIDAY.  I call WCC and attempt to speak with my account manager (they told me to do that on Saturday).  I do finally speak with "Joseph" who tells me I have had plenty of time to "rectify" my situation and now I will owe repossession fees!  He puts me on hold to calculate the fees and to tell me where my vehicle is and, I GOT DISCONNECTED!!!!  I do a "google search" for Westlake and WCC and realize I have really made a HUGE MISTAKE doing any business with this company and that these types of loans are actually ILLEGAL in 33 states because of the resemblance they have to loansharking.  

Tuesday 10/15/2013 - I go online and make my October 26, 2013 payment.  I hear nothing from WCC.  

Wednesday 10/16/2013 - Cecilia Park, (cpark@westlakefinancial.com) Quality Assurance & Compliance Specialist writes to me via email and tells me they acted pursuant to contract.  

Thursday, 10/17/2013 - I start looking for legal representation to help me with this awful situation.  I also respond to Ms. Park's letter stating that I am a brand new customer, have no negative history, no late payments, and no documentation.  I demand return of my vehicle immediately.  Ms. Park responds that WCC will allow me to retrieve my vehicle and pay no money but that I can be allowed to repay any fees over the life of my loan with WCC.  She doesn't tell me where my vehicle is, or authorize release until after the tow yard is closed for the day.

Friday 10/18/13 - I take an entire day off work, travel to police department to get release, then get a ride all the way to other side of town to tow yard to pick up my vehicle.  I IMMEDIATELY drive my vehicle to a dealership, trade it in on a new car.  We go online to WCC to request my loan pay off and it is $4500.

10/18-10/29/13 - The dealership attempts to get WCC to release title to the car and now WCC wants $1,000 extra for repo fees, storage fees, and other fees.  They demand over $5,600 or they will not release the title to the dealership.  The dealership now wants me to bring $1,000 down to fix the problem.  In addition, Cecilia Park tells me that I can just refer to my contract for fees and that my pay off is, indeed $5,600!

I was a brand new customer and they repossessed my vehicle within 14 days of my payment date, when they did not do as promised, and made it virtually impossible for me to make a payment.  I am told by the attorneys I have spoken with that they do this on purpose, because they are looking to take your car (that is how they make money).  

In addition, in the contract is an arbitration clause which means you agree to litigate any dispute with the arbitration association which means you deny your right to a trial.  There are several consumer law firms that want to help, but this makes it difficult to prosecute these loan sharks.  I am gainfully employed, pay my bills, it doesn't matter, they only care about making money off consumers.  They could have sold my car and, I am told, kept the overage, too, which means they could have made $5,000! 

This report was posted on Ripoff Report on 10/29/2013 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wilshire-Consumer-Credit/Los-Angeles-California-90010/Wilshire-Consumer-Credit-dba-Westlake-Financial-Loanshark-Behavior-Title-Loan-Reposse-1095506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Individual responds

Wilshire Consumer Credit legal action

AUTHOR: igerb - (USA)

I have same problem, I get $5,500 from them, I already paid almost $10,000.00 but now I more more then I get, my balance as of today $6,437.79. They didn't provide any papere if you request. They repossess my car 2 month ago I paid $2,000.00 to get my car back. Ask them for release paper but they refused to provide it. I filed complaint with California department of business oversight, but I need a attorney as well, If you get one please contact me with information. Thank you.

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#2 Consumer Comment

Similar Problems, Fake Accounting, Fake Fees

AUTHOR: AgainstFraud - ()

Hi Shirley, 

I looked up your case and noticed you have a hearing tomorrow in which they are attempting to Demurr.  I am not surprised.  I have not yet read your official Complaint, but I imagine it is the same as all of ours.  Can you lead me to an attorney who might be able to assist and an accountant who might be interested in doing an audit on my payment history.  After numerous and repeated errors at my expense, again Wilshire told me today that I have to wait as long as it takes them to make adjustments to their erroneous fees and expenses added on to my history (which last time took 3 months) and if I want a current payoff balance, it is not their fault that the accounting is wrong- they blamed the Repo company despite their admission that fees are indulgent and incorrect.  The repo never should have occurred in the first place, as they did it while I was on the phone confirming payment with them and they placed me on hold.  I knew the loan was high interest, what I didn't realize is they would take your car whether you made good on the loan or not.  

I have consulted several attorneys since August with great advice, but am seeking some local assistance as they are in Northern California and San Diego.  I have copies of initial contract, receipts of Western Union (cash) payments on different dates than applied to account, and two Notice of Intent letters that both have incorrect information on them (to Wilshire's admission).  Though there is a message on the entry of phone calls notifying that phone calls may be recorded, of course they freaked out when I told them I am also recording.  They tried to tell me they had to offer consent.  I know the law- all they need is advisement.  Otherwise they would need my consent to recording as well rather than just their advisement-that's how bullying and ignorant they are.  What legitimate company would be afraid to have verifiable evidence of all they tell us after all?  Please contact me so I can read your complaint and discuss my case with your attorney.  

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#3 Consumer Comment

Lawsuit against WCC?

AUTHOR: Orange County, California - ()

What did you do?  Did you file a lawsuit?

I filed a lawsuit this month against WCC, Westlake Financial and Nations Recovery (towing company).

It's filed in Orange County, Santa Ana, Central District case number 30-2014-00741500.  


if you want to compare the issues

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#4 Consumer Comment

I've had a similar experience and think legal action is necessary

AUTHOR: Rkirk - ()

I have a $3,000 loan from them, always made on time payments and one morning I woke up and my car was gone. After contacting the police department I found out it was repo'd. After talking to Angel who I guess is my account manager, he said that I hadn't made a payment this month! Knowing this wasn't true cause I'm the one who wrote the checks myself AFTER trying to pay online, which is how i was told i could pay and actually prefer to pay. I checked the last three months of payment stubs where I had the check number and date mailed written on it. Angel insisted I never paid anything, so I checked my bank account and saw that the check was never deposited. I insisted that I had mailed it but at this point I knew I was screwed. I paid the payment right then, which had to be in cash through western union only. I also had to pay a $400 repo fee and some other minor fees that totaled like $120 or so. It then took them 5 days to send the release to the tow yard. Well, about a week or so later guess what I get in my mailbox? Three envelopes that have "return to sender not at this address" written on them, and whats inside? MY PAYMENTS! I checked the address on their payment coupon with the address I had written on the envelope and they matched, so I hadn't sent it to the wrong place. I figured they either knew I sent the payment and just wanted the extra repo fees or they lost it and instead of owning up to it when it was found, just sent it back to me. I called them to let them know that they had returned the payment back to me and that I had paid it, and that I expected to be reimbursed for the fees. They basically laughed at me and called me a liar. The next day I received another bill from them stating that I owe $680 in "other unpaid fees". When I called and asked about it they said it was their fee because I got my car repo'd. I told them that I already paid over $500 just in repossesion fees and they told me that that was the fee JUST TO GET MY CAR OUT, and that this fee was for the inconvenience of them having to repo the car from me. I tried explaining what had happened, but it was useless. Since then I have kept up with my payments, but I refuse to pay the extra $680 fees they added, and are trying to repo my car AGAIN for that. With all of that, I have already paid over $4000 to them and they say my payoff amount is just over $5000!
I am in California and I URGE anyone else in California to file a small claims suit against them, report them to your local DA, and the attorney general. I haven't had my court date yet, but after much research I have found A LOT of their business practices are illegal! Not to mention their collection practices being that they have contacted almost all of my family members several times after each one has asked them not to, and have come to my house ringing the doorbell and kicking the door several times late at night, once they came at 4:30am.
They lie about being able to pay online, they lie about fees, they lie about not receiving payments, their collection practices are illegal, and their interest rates are usury. I would like to suggest that everyone, and their are plenty of us, who have been ripped off by this company colaborate togetherThresh can only get away with this as long as we let them.

feel free to contact me vis email at: rochellekirk@ymail.com

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