- Report: #1146056
Report - Rebuttal - Arbitrate
Complaint Review: Wilson Sports
Wilson Sports6435 NW Croeni Rd. Hilsboro, Oregon USA
Wilson Sports, Demarini Sports Denied warranty claim, obvious damage Hilsboro Oregon
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Purchased a Demarini Voodoo Paradox bat for my 14 yo son to use for summer ball at a price of $249. He used it in about 10 games and noticed a crack in the barrel of the bat. After noticing the crack we also noticed a difference in the sound after making contact.
The crack was deep enough to get a fingernail in and was about 2 1/2" in length. It is shallow in one end and gets deeper as it nears the end of the barrel. To help identify the crack I placed a piece of tape over it to help the inspectors find it quickly. We returned the bat to Demarini.
Two weeks pass and we get the bat back. The same bat we sent in with a letter from Wilson saying they cannot find any damage on the bat and that their R&D department has established that the bat is functioning as designed.
Really? The store where I bought the bat had 5 guys look at it and all clearly identified the crack and said they would send the bat back. But, Demarini denies my warranty claim? Ridiculous customer service.
This report was posted on Ripoff Report on 05/12/2014 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wilson-Sports/Hilsboro-Oregon-97124/Wilson-Sports-Demarini-Sports-Denied-warranty-claim-obvious-damage-Hilsboro-Oregon-1146056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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