- Report: #1078160
Report - Rebuttal - Arbitrate
Complaint Review: wind mobile
wind mobile1199 Lynn Valley Rd #150.all over canada north van, British Columbia Canada
wind mobile The company is one of the few companies trickster north van all over canada bc
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Hello to everyone who reads this report.
In December 2012, before Christmas, I tried to buy one of my relatives a phone, as a gift.
I go to one of the WIND Mobile stores in North Vancouver, and I ask for a Galaxy S3. He asked me for $200 dollars, and at the end of the transaction he says, "I have one Galaxy S3, and it doesn't work. I only have a Huawei." Because Christmas is in two days, he said "Keep this phone, I'll order in a Galaxy to come on Boxing Day, give it back to me when it comes in." When I went in on Boxing Day, he said that the phone did not come in. He told me that the Huawei's deposit is $145, but the Galaxy is $200. I paid $200 for the Galaxy, and I got a phone that I DID NOT WANT. When I went there again, he says I have to call WIND's customer service. I called them, and they didn't take the blame for it. They started playing games with me for MY $200. When I asked for them (politely) to give me my $200 back, they said "we can't pay you back, only after 6 months you can use this money for your monthly payment." It's been 9 months, and whenever I called them, they created another excuse, which means they just want the $200. They are money eaters. The last call I had(which was today, 22/08/2013) I talked to customer service. They just said "we have to send you to investigation." Anyways, they're not gonna tell me that theyre not gonna pay me back my $200. They just create excuses, and I have more to tell- but be careful if you want to deal with WIND mobile. Check your agreement at first. Also- they don't have good service.
This report was posted on Ripoff Report on 08/22/2013 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/wind-mobile/north-van-British-Columbia-V7J-3H1-/wind-mobile-The-company-is-one-of-the-few-companies-trickster-north-van-all-over-canada-b-1078160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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