- Report: #957091
Report - Rebuttal - Arbitrate
Complaint Review: windy balloon
windy balloon1335 West 134th Street - Gardena, CA 90247 USA Internet United States of America
windy balloon fastballoons.com DO NOT USE THIS COMPANY! Internet
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I provided a PDF of camera ready art to print on napkins and balloons for a wedding reception. They assured me that they would use the artwork provided. Instead, they attempted to type set it themselves...MISPELLING MY WIFE'S NAME and changing the font.
Upon receipt, which took nearly 2 weeks even though their site clearly states "Our guarantee is simple, your order will be shipped Next Business Day, GUARANTEED!". When I called to complain, they offered a 15% discount! HORRIBLE CUSTOMER SERVICE! The Supervisor (David) promised to "talk to his people" and call back by the end of day. I never heard back and they have made no effort to issue any discount.
Frankly, I don't think I should pay anything under the circumstances. By the time I finally received the order, there was no way to have them or any other company produce napkins and balloons correctly and in time for the reception. Unfortunately, I later read multiple reviews from other customers who had similar problems without satisfactory resolution.
This report was posted on Ripoff Report on 10/19/2012 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/windy-balloon/internet/windy-balloon-fastballoonscom-DO-NOT-USE-THIS-COMPANY-Internet-957091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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