- Report: #982598
Report - Rebuttal - Arbitrate
Complaint Review: Wine Insiders
Wine InsidersAshton, Pennsylvania United States of America
Wine Insiders wineinsiders.com Rude Customer Service..do not order!! Ashton , Pennsylvania
*UPDATE Employee: Delivery problem
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I ordered the wine Mystery Mixed 12 Pack for a Christmas gift. I placed my order on Nov. 23 2012. As instructed by the website emails were to be sent to us and the gift recipient prior to delivery because someone has to be there upon delivery. I called 12-15-12 to check on delivery. I was told that delivery was attempted 3 times so it was being returned to them. I asked what they were going to do because we never received the emails about delivery to begin with. I asked for a manager and the account manager said they could reship it but no delivery by Christmas. If a company makes a mistake you would think they would fix it by expediting the shipping, but they said no. I will never order again and I was going to have this as an annual gift. The account manager and the customer service representative were both very rude and offered no other options other than a refund.
This report was posted on Ripoff Report on 12/15/2012 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wine-Insiders/Ashton-Pennsylvania-/Wine-Insiders-wineinsiderscom-Rude-Customer-Servicedo-not-order-Ashton-Pennsylvania-982598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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