August 2, 2012 - What a crock this product and company is. Lets deal with Company what company? Call the As Seen On TV number and you get White View order line. The hold is 5 to 7 minutes. Before the company replies with the demand is great response, the wait is due to the three separate advertising recordings callers are forced to listen to. Heres a helpful hit, know when to stop selling you already have the interested caller on the line. Next issue.
When a caller is finally directed to the actual order phase, the computer generated voice asks for verification of an address it already has based on the caller telephone number even if the caller has a paid caller ID block and unpublished number in place. So much for respecting privacy. Does the product manufacturer and White View pay off Verizon to make an exception? What else are these two companies sifting information wise? Putting the product review aside, the scamming is heavy on this one where it relates to the S & P and the free-included plus kit.
Consumers need to be better educated to the S & P scam used by so many companies to recover more than what the free stuff is even worth O.K., worth is subjective. What is not subjective is the compared to what option that every consumer has the right to explore. First, as a consumer do you really think it is fare and just that a company charges you to take your order, capture your money, and put the goods in a box? Some shipping charge I can understand.
Making things worse is the Buy One Bottle and well Double the Size for FREE and also include a BONUS Pro Detailing Kit. Offer Details: With your order, youll get 1 Double Size Bottle of Wipe New for $19.99 and $7.99 S&P, PLUS 1 Detail Kit, which includes: 2 yellow Wipe New applicator cloths, 1 red headlight applicator, 1 blue headlight polishing block, 1 detail brush and 1 pair of nitrile gloves all you pay is an additional $7.99 for S&P. Lets be as outrageous as this offer and say that the total product weight is the same as shipping a 12 oz. bottle of soda.
That would be a lot of Wipe New liquid. The bottle shown is around a 6 or 8 oz. max, Id even bet the farm that it s less than that amount Im a thermoformer, I know what I know. Notice how nowhere in any material offered is the actual size and weight of the bottle given. The light weight gloves, foam products and the plastic detail brush all accounted for in my weight. Lets take the worst case, Non-commercial rates. U.S. Postal rates as of January 22, 2012. 12 oz. ships in large envelop for $3.10 anywhere in the U.S. Package rate is $3.48.
Lets bump shipping weight up to a whole pound. Large envelope $5.15, package rate $5.15 dead even. The company is charging you twice for the same offer. First the actual product then the Plus kit. That all totals $15.90. Subtract the max shipping and the company gain is $10.80, way more than enough to pay for the so-called free stuff. Lets look at the actual product offered. Anyone in the free world can purchase a 20 oz. bottle of what is generically referred to as automotive clear or poly for on average $12.95. The amazing Wipe New product works the same.
The offer is $19.95. No where does the size appear. My company uses automotive clear or poly to restore shine to acrylics and plastic. In my honest opinion this offer sure sounds like the same that appeared way back in the 80s called Auri. The Federal Trade Commission shut that all down and I believe someone went to jail. Perhaps a call to the FTC is due on this one just to assure consumer protection. In short, consumers are buying the Wipe New product not being told how much they are getting; that unknown is offered as being doubled, what a deal right!; purchasers get a hand full of goody extras included in the Plus kit; all consumers pay is the deal price of $19.99 and S & P times two.
Your $19.99 turns into $35.89 real quick. Perhaps all that extra S & P is to recover the processing costs for the very bad service and the over the top additional advertizing callers are subjected to when calling both companies.I called the number listed on the Wipe New website hoping to fare better on getting answers to my concerns then I got when calling the TV offer number. I didnt.
I got yet another person on the line who knew nothing about the company offering the Wipe New product. The ladys response to me was one of defending the many disclaimers put forth by the manufacturer, the infomercial, and White View. She offered to transfer my name and number to a supervisor-who wasnt available by the way. I addressed with the manufacturer offered customer Service number agent every item I am posting here. Ive had more educated talks with plants. I jumped off the marry-go-round by hanging up.
August 3, 2012 - Can you believe this company? Within hours of my call and about an hour after posting here- to inquire about the manufacturer and the many questions and comments I had in store for the employee, they called be back to get me to buy the product. The company call back was unsolicited. I never gave my private and unlisted number out to anyone. Yet, they had it all. Amazing. Simply amazing the levels some will go to sell a product or service. I never said I wanted to buy. I simply had questions.
The company agent stated that I attempted to buy the Wipe New product but didnt finish the transaction. Originally, I was talking with Customer service trying to gain info not order product. The agent at White view kept on me as I blasted her back with my legitimate concerns and comments. She called my private number, I didnt call her. She kept telling me that they were not scared of little ole me. They will do what best brings in the most sales As long as more sales close than those who disapprove of their business model they are good.
I recorded everything as I do all incoming and outgoing calls. The agent had an opportunity to settle this issue with me. They decided to bully. Lets push back in the name of Joe consumer shall we! I have sent off a detailed e-mail to the Federal Trade commission on this one. I sent off an e-mail to Verizon as well. Im paying for caller ID block and an unpublished number every month. I demand to know how this company is able to do what they do with all that in place. Ill post my results. My opinion is to stay very clear of these companies and this product.