- Report: #859599
Report - Rebuttal - Arbitrate
Complaint Review: wirefly
wirefly10790 Parkridge Boulevard reston, Virginia United States of America
wirefly misrepresentation cost me $$$$ reston, Virginia
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1. i signed up for unlimited texting but whatever they sent to verizon said 1000 minutes. i was charged $127 in overage fees my first month.
2. all three phones on the wirefly site were listed as "free activation" but verizon billed me $35 per line. verizon said i need to go through wirefly. wirefly first said they dont offer free activation, but another rep said they used to . now they have a $35 prepaid visa card for each eligible line. robert at wirefly said he could see that when i signed up they did have the free activation in place but that verizon is responsible for that. he said wirefly doesnt just offer things like that to get customers. so i asked who isoffering or paying for the giftcards they now give and he said wirefly. this one cost me $105 . i placed my order through "alvin" using the chat window. i copy and pasted the conversation into an email and sent it to myself. alvin clearly answered "yes, activation is free" on the chat.
3. i wanted a good phone for my daughter, but didnt need a data package. alvin directed me to the LG enlighten. i bought it. i signed up for the data plan on the other two phones, but not hers. turned out it does require a data plan, so what they sent to verizon had her signed up for the corporate package, at $45 per month, $15 more than the regular package. i was able to change that to a $30 package which i am locked in to for 2 years. $45 the first month, $30 for 23 months.
in total i am out over $900 due to wireflys errors.
i got nowhere with 2 phone calls, an email, and another call to a supervisor.
i still have the copy of my conversation with alvin in the chat window.
This report was posted on Ripoff Report on 03/26/2012 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/wirefly/reston-Virginia-20191/wirefly-misrepresentation-cost-me-reston-Virginia-859599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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