• Report: #810365

Complaint Review: Wirefly

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  • Submitted: Fri, December 16, 2011
  • Updated: Fri, December 16, 2011

  • Reported By: colby — arlington Texas United States of America
Wirefly
reston, Virginia United States of America

Wirefly Wirefly is a SCAM!!! With the ability to change a phone plan on you and then charge you as a breach of contract. reston, Virginia

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Here's the story:Purchased a new phone and 2 year phone contract through Wirefly for my Grandmother.  At the time she had a 1000 minute family plan.  With my grandfathers passing she no longer needed the family plan so we purchased a 500 minute classic plan.  Even though i have physical proof that we purchased a 500 minute classic plan, Wirefly defaulted the plan back to a family plan.  Wirefly then asked for a death certificate to prove my grandfathers
death which I provided.  It didn't make a difference. 

The escalation team "supposedly" looked at this several times.   Somehow I don't think that this happened.

Not only did my grandmother not get the plan that she wanted (they reverted her back to the family plan), Wirefly charged her $400 for the balance of changing the plan ---- which she did not do. 

Wirefly proposes all of these fantastic deals on phones and plans.  They messed up and my grandmother got screwed.  I caught them several times stating things that didnt happen.  I have physical paper proof that they messed up.  It still didn't matter.  STAY AWAY - STAY VERY FAR AWAY. 

I am a 40 year old business executive - it is hard for me to believe that there  are still business out there that conduct business this way. 

I will be telling everyone I know - every blog  I can think of to stay away from this company.  (this is the 5th blog today)

Messing with my Grandmother will cost them way more than the $400 that they
charged her.  

C.

This report was posted on Ripoff Report on 12/16/2011 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wirefly/reston-Virginia-/Wirefly-Wirefly-is-a-SCAM-With-the-ability-to-change-a-phone-plan-on-you-and-then-char-810365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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