- Report: #1075270
Report - Rebuttal - Arbitrate
Complaint Review: Wirefly
Wirefly10790 Parkridge Boulevard Reston, Virginia USA
Wirefly Simplexity Wirefly porting issues to Verizon causes $400.00 fee to be levied on me. Reston Virginia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I purchased a phone from Wirefly on June 10, 2013. The phone came with a sim card that was married to a phone number they created, not the number I was porting to Verizon. Instructions in the box explained the porting process and I followed them explicitly. The porting would not work. I was told by Verizon to take the phone to a Verizon company store and they would port my old phone number and activate the phone. I did this. I then received two phone bills. I called verizon and they told me I had two accounts which they corrected by cancelling the unusable account from Wirefly. I now receive a letter from Simplexity the collection agency for Wirefly wanting $400.00 for the cancelled service. I did nothing wrong and they are taking $400.00 from me on the credit card I used to purchase the phone online. If the phone would have been able to port and not locked to another phone number when I received it I would not have had to go to a store to get the porting to work. I believe that this constitutes a fraud because they are holding me responsible for a contract that they couldn't execute because of the way the phone was supplied. I also believe they are profiting from there methods. They have collected money from me for the purchase of the phone, plus $400.00 as a fee for cancelling the service that didn't work. I have been truly ripped off.
This report was posted on Ripoff Report on 08/12/2013 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wirefly/Reston-Virginia-20191/Wirefly-Simplexity-Wirefly-porting-issues-to-Verizon-causes-40000-fee-to-be-levied-on-1075270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.