- Report: #650087
Report - Rebuttal - Arbitrate
Complaint Review: wirefly.com
wirefly.com10790 Parkridge Boulevard Suite 200 Internet United States of America
wirefly.com wirefly, FALSE PROMO-FREE ACTV. NOT PROVIDED -NO HEADSET IN BOX, Internet
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ORDERED AN EPIC 4G - IT WAS UNDER A PROMO FOR FREE ACTIVATION - TILL SEP 14TH 2010
I WAS UNDER THE IMPRESSION I WOULD GET MY FREE ACTIVATION
WELL I DID NOT.
CALLED UP WIREFLY . THE CSR (BONNY) FIRST SAID THAT THERE IS NO PROMO LIKE THAT - AND WHEN I SAID NO I HAD ONE - HE CHECKED -- AND SAID THAT I DID NOT QUALIFY FOR IT.
I ASKED HIM THAT IT WAS VALID TILL 14TH SEP AND THAT ON MY SALES RECEIPT I HAVE FREE ACTIVATION. HE WENT BACK AGAIN AND CAME BACK AFTER 4-5 MINUTES - TOLD ME THAT --- YES ---- I WAS ELIGIBLE FOR THE PROMO AND THE DISCOUNT WOULD SHOW UP ON 3RD OR 4TH BILL.
SO I AGAIN HAVE TO FOLLOW UP WITH THEM ??????
NOT WORTH THE PAIN .
2ND ISSUE: I ordered my EPIC 4G on their website - it did not come with a stereo headset which comes standard with other sellers and from SPRINT. When I called them up - they said - they don't provide one ( they do have it hidden on their website under phone details) - I wonder if they do that to other phones. Removed these accessories from the boxes. Wonder if they resell.
BEWARE - bad experience for me - surprised since they are such a big seller.
ALL SPRINT EPIC 4G PHONES ARE INCLUDED WITH A stereo headset. I ordered my other phone from letstalk.com and they included a stereo headset. It comes standard with the phone. Also required by law to proved a handsfree wired headset with a NEW phone.
Ask buyers on here - they would tell you what all is included. There is a stereo headset - Here is the link to the phone UNBOXING - check it out
At Min 1:29 headset magically appears from BOX
and attached a screenshot too for quick reference.
EPIC FAIL for WIREFLY - called them 2 times today - both CSR and Manager claim that they don't provide a headset in the box - they said that SPRINT does not provide them with a headset. All BS. Called SPRINT - they said all EPIC 4G phones are included with a stereo headset and re-sellers should be providing the same to the customers.
This report was posted on Ripoff Report on 10/12/2010 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/wireflycom/internet/wireflycom-wirefly-FALSE-PROMO-FREE-ACTV-NOT-PROVIDED-NO-HEADSET-IN-BOX-Internet-650087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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