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Report: #1275921

Complaint Review: Woodbury Outfitters - Coshocton Ohio

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  • Reported By: JThompson — Williston North Dakota USA
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  • Woodbury Outfitters 793 S 2nd St Coshocton, Ohio USA

Woodbury Outfitters BEWARE: They Took My Money, Didn't Ship Orders, Refuses to Give Update Coshocton Ohio

*REBUTTAL Owner of company: Follow Up

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This has been the single most online sales experience I have had in over ten years. Here is the short version: Items ordered over 30 days ago, not received, and company refuses to provide an update to the 10+ emails and phone calls I have made. When I did finally receive an update, I was told that tall he items had already shipped (which was not true). Now the company is trying to obtain more money for one item, and claiming that the others are out of stock. I am very frustrated with Woodbury's lack of customer service and poor communication on this order. I am very close to never being a Woodbury customer again. 

I ordered several items on November 27, 2015: three bipods, a gun safe, and a fixed barrel spacer. I stayed up all night so that I could order these items, otherwise I would have gone to bed that evening. 
 
I have only received the fixed barrel spacer, and it has been nearly 30 days since my order.
 
There is an abysmal lack of communication, and what little communication I have had has resulted in total misinformation. Numerous emails and phone calls have been placed. The five to six emails have gone completely unanswered. No response whatsoever to my emails that were sent approximately every four days. 
 
I also attempted three phone calls. My first attempt, the representative did not have the information available and I had to wait for over 20 minutes on hold. I was told that everything had shipped to me already. I asked for a tracking number. When I checked the tracking number though, it was only for the fixed barrel spacer (which I had already received).
 
I called a second and third time. I was then told that the remaining items had not yet shipped ad might never shipped. The three bipods were possibly out of stock but that they were not sure when the items would be back in stock. Regarding the gun safe, the representative thought that there was an additional shipping cost that was not advertised. She said that someone from Woodbury should have called me about the extra shipping the day after the order, but that never happened. I was placed on hold another 15 minutes and had to hang up due to the wait time. My third attempt resulted in no information being obtained.

This report was posted on Ripoff Report on 12/23/2015 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/woodbury-outfitters/coshocton-ohio-43812/woodbury-outfitters-beware-they-took-my-money-didnt-ship-orders-refuses-to-give-updat-1275921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Follow Up

AUTHOR: Woodbury Outfitters - (USA)

POSTED: Thursday, October 12, 2017

I just became aware of this site and your post. I do apologize profusely and hope that the problem was resolved. If not please contact us and let us try to come up with a solution. Since your email we have outsourced our call center and hired a Marketing Agency to make sure that not a single order falls through the cracks. Please email us at urgentresponse92@gmail.com  if this issue has not been resolved.

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