• Report: #956178

Complaint Review: woodforest bank

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  • Submitted: Wed, October 17, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: everett l. clemons jr — houston, Texas United States of America
woodforest bank
3506 s.hwy 6. houston. tx, usa houston, Texas United States of America

woodforest bank disputed trasaction of withdrawal of funds from atm machine houston, Texas

*Consumer Comment: new customer

*General Comment: Typical.

*REBUTTAL Owner of company: Woodforest National Bank

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10/02/12  i went to  get mony out of my account at woodroest bank atm.. i pressed the button for that amot.. i stood there waiting. it gave me 20 bucks. not the 200 i asked forr. i showed the manager in my hand the 20 dollars i recieved and not $200.oo. Sh eopend the machine and checked and sid that i had recieved $200.00 as thats what appeared after checking the machine. i then filed a complaing ordispute over the trasaction. She wais it would take up to 10 days.. exactly 10 days afterwards. today 10/17/2012 i got the report back saying they had reviewed the case and see that i had withdrawn 200 dollars.. Where did the other $180 dollars go? i stoon next to the atm. i could see it. i never put my  hands in my pocket. i held out and up the 20 dollars i recieved.. How is this possible? i need help.  200 dollars is a lot of money to me


This report was posted on Ripoff Report on 10/17/2012 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/woodforest-bank/houston-Texas-77082/woodforest-bank-disputed-trasaction-of-withdrawal-of-funds-from-atm-machine-houston-Texa-956178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

new customer

AUTHOR: Thomas Kielbasinski - (United States of America)

I'm a new customer, but I have faith the bank will help you resolve this matter.
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#2 General Comment

Typical.

AUTHOR: Anonymous - (United States of America)

Don't waste your time calling their customer service. Half the time you don't get someone who speaks English, the other half you get someone with a permanent attitude who does nothing but transfers you to your home branch. If you get real mean you might even get a regional to listen to your story. Not that they believe you either because they call the home branch and ask for their side of things. Moral of the Story??? You're screwed pal .
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#3 REBUTTAL Owner of company

Woodforest National Bank

AUTHOR: Woodforest Customer Service - (USA)

At Woodforest, we take every concern seriously and make every effort to resolve issues promptly.  We would appreciate the opportunity to speak with you regarding your experience.   Please contact our Customer Care department at 1-888-224-0132. We look forward to speaking with you soon.
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