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Report: #1304022

Complaint Review: Woodforest National Bank - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Christina — North Aurora Illinois USA
  • Author Confirmed What's this?
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  • Woodforest National Bank P.O. Box 8339 Houston, Texas USA

Woodforest National Bank Merchant's Choice Payment Solutions Continued Wrongful Charges Houston Texas

*UPDATE Employee: Woodforest Customer Service

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  After using Merchant's Choice for 3 years (the entire longevity of the contract) they automatically renewed my contract and continue to charge me after I am no longer using the credit card terminal. Not only am I not using it, I am no longer able to use it due to the fact that it was removed from my workplace where I rent space. After numerous attempt to get ahold of my "contact" Tiffany. I have been unsuccessful. She has called back a few times but I can never reach her even after waiting a long period of time. I then decided to give up on calling her and called a general number. That time I was transferred and had to leave yet another message. The owners of the salon that I rent space at have also tried to resolve this issue. They are experiencing the same thing. They even tried to speak on my behalf and we're simply told, "Have her call. We can't discuss her information with you." Since October 2015 when the terminal was pulled I have been charged $600.99 in fees for a terminal that I am not able to use. I am disgusted and do not know how to go about resolving this continual theft.

This report was posted on Ripoff Report on 05/06/2016 06:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/woodforest-national-bank/houston-texas-77387/woodforest-national-bank-merchants-choice-payment-solutions-continued-wrongful-charges-h-1304022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Woodforest Customer Service

AUTHOR: Woodforest Customer Service - (USA)

POSTED: Tuesday, May 10, 2016

We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you shortly to address the matter. 

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