- Report: #690944
Report - Rebuttal - Arbitrate
Complaint Review: World Acceptance Group
World Acceptance GroupLos Angeles, California United States of America
World Acceptance Group REVIEW: Secure Data Recovery Services commitment to total customer satisfaction. Secure Data Recovery Services offering world-class data recovery and repair services and support that provides the highest quality and service with convenient offices all over United States.
*UPDATE: Secure Data Recovery Services pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Secure Data Recovery Services recognized by Rip-off Report as a Verified Safe business.
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Editors UPDATE: Positive rating and recognition has been given to Secure Data Recovery Services for its commitment to excellence in customer service.
Rip-off Reports discussions with Secure Data Recovery Services reveals there is an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Secure Data Recovery Services listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Secure Data Recovery Services now has a commitment to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Secure Data Recovery Services willing to go beyond the call of good customer service and do what it takes to make things right with their customers if a problem should ever arise.
This kind of dedication to customer service means that Secure Data Recovery Services will do whatever it takes to make sure their customers are properly taken care off.
Secure Data Recovery Services states their Commitment to customer satisfaction and has A Rating with BBB and Accredited by all major hard drive manufacturers. Secure Data Recovery Services offers its customers a no data, no recovery fee guarantee and we are throughout the service, with regular communication updates on recovery efforts and successes.
Secure Data Recovery Services performs all types of data recovery - from any storage device, and for any data loss scenario. Their services are available to everybody - businesses, organizations, and individuals. You can reach Secure Data Recovery Services any time of the year and all around the clock, including nights, weekends, and holidays. Secure Data Recovery engineers work all around the clock until your critical data is fully recovered and are often able to finish emergency cases same day, or within 24 hours. With over 25+ years of combined experience on Secure Data Recovery Services team of engineers, as well as a sweeping array of specialized equipment and facilities, you can be sure that they will meet your needs and exceed your expectations.
Secure Data Recovery Services recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Secure Data Recovery Services has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great client experience.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so the member business can make things right with them. Ripoff Report emailed the authors of each reports filed about Corporate Credit Concepts to make things right with them.
The company boasts that, Secure Data Recovery Services customers can be found on the Fortune 500 list, in today's news, and right in your neighborhood. Secure Data Recovery Services stand by their dedication to quality. Regardless of who you are and whatever your situation may be, Secure Data Recovery staff is looking forward to providing you with the same world-class service that our corporate clients have come to expect. We invite you to take a look at some of the letters of appreciation Secure Data Recovery Services has received from their past clients. Some of the world's largest companies rely on Secure Data Recovery Services to provide a range of professional data recovery services. Secure Data Recovery Services have served clients in a variety of professions and industries, including financial services, real estate, health care, banking, automotive, telecommunications, military, education, legal, retail and many others. Secure Data Recovery Services takes great pride in showcasing them here for all to see. Please visit Secure Data Recovery Services featured testimonial letters."
The company also states the following .. Secure Data Recovery Services is in fact a Seagate / Maxtor Certified Partner, as well as AMD Solution Provider Member, Iomega Technology Partner, Intel Channel Partner, Dell Certified Partner, Microsoft Gold Certified, Symantec Registered Partner, VMWARE Registered Partner, IBM Business Partner, Lenovo Partner, HP Business Partner as well as BBB Accredited Business with an A Rating. Additionally Secure Data Recovery Services has been verified and secured by both Verisign and McAfee Secure, their privacy statement has been approved by TRUSTe Organization, merchant services
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
World Acceptance Group Secure Data Recovery, Con Artists... take your hard-earned money elsewhere Los Angeles, California
This company operates several websites; in Washington State it is securedatarecoveryWA.com. You substitute your states two letter abbreviation to make you think their offices and recovery operations are local, or at least in-state. I delivered my defective hard drive to a drop-off location in south Seattle. Less than 24 hours later I received a call from their true location (which I later discover is in Los Angeles and the true company name is World Acceptance Group, a website development company) and a representative tells me that a complete diagnosis reveals the recovery will cost $1875. I immediately ask where the diagnosis was performed. The answer is I cannot be told that; otherwise, people would simply show up at their office with hard drives and they dont want that (red flag #1). So they just dont want the extra business. I then ask if the hard drive platters were exposed to reveal any physical damage.
The answer is yes. I really have to wonder about this, because the representative also tells me about 50 hard drives were shipped from the Seattle office that day and that is the reason roundtrip shipping costs (overnight air to Los Angeles!) me only $25. I am supposed to believe that all 50 hard drives were diagnosed in a few hours (red flag #2) the morning they arrived. Now comes red flag #3. I tell the representative I simply cannot afford that amount and he immediately asks me how much then was I willing to spend. That I tell him: $1000. He then says he will have answer on that. Less than 24 hours later I receive an email from him stating the economy recovery (what does that mean?... either the data is recovered or it isnt!) will cost $1000 and $298 for parts.
The parts cost is red flag #4. The normal practice is to simply purchase an identical copy of the original hard drive and cannibalize it, if necessary. An exact copy of my hard drive is $110. I then ask the representative if all my data will be recovered; I dont get a straight answer (red flag #5). Legitimate data recovery services will at most only initially charge a diagnosis fee and then provide a complete list of all recoverable files to help the customer make a decision on whether to proceed with the recovery. At this company, I get none of that. I shortly thereafter demand the return of my hard drive. It was returned.
This report was posted on Ripoff Report on 02/04/2011 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/World-Acceptance-Group/Los-Angeles-California-/World-Acceptance-Group-REVIEW-Secure-Data-Recovery-Services-commitment-to-total-customer-690944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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