• Report: #16713

Complaint Review: worldcom wirless.com

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  • Submitted: Wed, March 13, 2002
  • Updated: Mon, April 01, 2002

  • Reported By:philadelpia pa
worldcom wirless.com
p o box 14197, scottsdale,az 85267-4408 scottsdale, Arizona U.S.A.

worldcom wirless.com ripoff ripoff business from hell Scottsdale Arizona

*Consumer Suggestion: Help with delayed billing problems

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i had receive a call from worldcom wire service requesting my business. i took the cell phone offer, received bills for 7 months, then no longer was receiving a bill, i called the company and requested a bill and was told they had some billing problems and would be sending a bill within a month, i still did not received a bill in the next two months, i called again and could not get thru, after many attemps to get through i did and was told a bill would be generated. still no bill.

finally in may i called to cancell the service i was told i had to wait a week to cancell when my contract was up. i still had not received a bill for the last 5 months of service. i had trouble getting thru trying to cancel the cell phone, and was hung up on many times.

in july i finaly received a bill for over 1,000.00. my plan was for 29.99 a month for 180 mi, i had no idea how many mi were used since i never received a bill.

my phone was then disconnect aug 6, 2001. i called to tell them i did not want the service i wanted it cancelled back in may but could not get any help cancelling it, i could not get thru to customer service, and when i did they said they would cancell it.

i continued to receive calls and bills from them and tried serveral time to neg a settlement with them. i was given different phone numbers to call and told they could not neg the rate i would have to call another number. finally i gave up. today i received another call from them, i then tried again to neg a settlement with them, i offered them 40 a month for the 10 months i had use of the phone which seemed fair to me since it was more than my plan was for, and i did go over my minutes. i was told the most they could neg was 20% which was 950.00 for 10 month of service.

the customer service rep told me to call another number to neg the settlement when i called they said they would neg 15%, and when i told them the other girl said 20% which i though was still too high, the guy got off the phone, had someone else come on and tell me he was called to a meeting, could i make payment arrangement with her, i told her i was not making payment arrangements, i would pay a total of 400.00 now over the phone, the rep who was suppost to be in a meeting started to talk to her when i could hear him.

at this point i have spend hours on the phone with this company i asked for a supervisor and he was exteremely rude and told me if i did not take the 15% i would not be offered another settlement and he would send the bill to an outside collection agency, and i would get no settlement. i explained to them i was going thru a divorce, and was trying to settle any bills up before it became final, and he processed to repeat that i could neg 15% or forget it. this company was billing me for service i did not have, did not send out bills in a timely matter, the emplyee were extremely rude when you could contact them.

i was trying to be fair, and pay my bills but i can not afford to pay for services i did not receive. the company had billing problems, and then took it out on the consumer. i would like to starte a class action suit against this company for what they have done to many consumer.

teri
philadelpha, Pennsylvania

This report was posted on Ripoff Report on 03/13/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/worldcom-wirlesscom/scottsdale-Arizona-85267-4197/worldcom-wirlesscom-ripoff-ripoff-business-from-hell-Scottsdale-Arizona-16713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Help with delayed billing problems

AUTHOR: Renee - ()

Not sure how to get this out of this one specific complaint and out on it's own, but if those at this site can do it, please do. There seems to be many people with this problem with MCI/Worldcomm.

The FCC has rules on billing. MCI is a telecommunications company and falls under the FCC's control. You have a right to be billed in a timely manner. Please, all of you who have complained of delayed billing, report it to the FCC. You can file the report online at:

http://www.fcc.gov/complaints.html

Your complaint category will be:

Consumer Telephone-Related Complaints, including billing disputes, cramming, slamming, telemarketing, and taxes

Here is the actual link for the complaint form:

http://gullfoss2.fcc.gov/cib/fcc475.cfm

I once had long distance service with AOL long distance. I had a calling card. I had a problem with that calling card and got a new one. I had made a few calls on the old calling card, expecting to pay when I got the bill. When I never received a bill, I called. They said they were behind on calling card bills...yadda, yadda, yadda. Same story as many of you have heard here.

I finally got the bill a year later. Turns out someone had got my calling card number and used over $4,000 worth of long distance. AOL was unsympathetic and insisted I owe this bill and if I don't pay, it will be added to my local phone bill. My local phone company says they can't do that because it would be double billing. AOl manages to add about $1500 to my local bill. Local phone company removes it when I send them the info on the MCI billing I received. (Wasn't as easy as all that, but it did get removed without hitting my credit report.)

In the meantime, my local phone company (QWEST, who was US West in Minnesota at that time) also suggested I contact the FCC.

I contacted the FCC and filed a complaint online. They contacted me by phone, I explained my situation and they told me they would investigate and that I did have a right to be billed in a timely manner. I never received another bill and it never hit my credit report.

My complaint with AOL was that, had they billed me in a timely fashion, I would have seen the fraudulent calls a year sooner and could have called the first month to stop it. I can't know a card is being used fraudulently if I don't get a bill.

With the cell phones, you have a similar problem. I have another cell service. Their customer service department is about as swift as MCI. I have had some problems there too. Will give another suggestion of how I resolved a problem with them once I finish this thought.

I am often 'roaming' even in my own home. They do not guarantee service inside of a building (even inside my own home). From the info they give me, no cellular company guarantees service inside of a building. Well, even outside, there are some places in my driveway where I am roaming. The clear alternative's suggestion to fix this, is to set my phone so that it only works on their network,ok, tried this....)

Anyhow, the point here is that you can be roaming anywhere, anytime and the cell phone company's response will be that if you make the call while your phone says you are in analog roam or digital roam or any roaming for that matter, it is your responsibility. If you have never received a bill with a huge amount of roaming minutes on it, you will not realize that you must actually look at the face of your phone and see if you are roaming before placing or answering calls, to be sure you won't be charged for roaming. If you don't want to be bothered with that, you can always set your phone to only work in the MCI service area. You can't know this if you don't get a bill with these minutes.

I remember being billed by MCI what seemed to be at least twice the number of minutes I really used. I started re-setting the minutes on my phone every month and compared. They were close. It is easy to talk more minutes than you think, but if you don't get a bill, you won't realize that you are doing that. Just 10 minutes a day is 300 minutes a month.

These are valid reasons why you deserve to get a timely bill. This is for those who will tend to say, well, I didn't have fraud I could have prevented if I got a timely bill.....You have a right to a timely bill, NO MATTER WHAT! It is part of your rights. Please, if all of you contact the FCC, they will investigate each and every one and MCI will likely be fined and then either they will have to do something about their customer service or go out of business...(or pass the expense on to their customers!)

One more suggestion. I had a horrible problem with the my current company. I had shared minutes and I am positive those minutes doubled up while I was shared. As soon as I got my $600.00, then $700.00 bills, I switched my plan back to unshared and the bills went back to normal. Strange, huh? We didn't change how much we talked. Also the CSR (actually I spoke to more than one) was supposed to change my plan and add PCS to PCS minutes, which never happened even though my order was confirmed that it had been changed. This cost me at least another $400.

After getting nowhere with CSRs and their supervisors and their supervisors supervisor, I finally had enough. (I paid the $600 and $700 bills because I had no proof that we didn't talk that much. When it came to the extra $400 because of a CSRs mistake, well, I wasn't paying that too.)

I went to the cellular company's site and clicked on contact us. I looked for high ranking people in their company. I finally decided that the public relations person would have much to lose if an unhappy camper were to begin publically complaining about their company, so I emailed him. I received a response from either him or another higher up who had authorization to fix my account. Within days, I had my $400 credit and another $400 credit to boot. I decided the $1300 I paid before, that I didn't believe was accurate, deserved the other $400 and let it go. It was never reversed. So try emailing someone outside of customer service and stress that customer service is less than helpful and you would like your problem resolved outside of customer service.

This person asked me how much credit I thought I should have and he gave me what I asked for. I was reasonable about it, so don't try to rip off the company, but you may be able to get your problem resolved like that.

Hope this long, long email helps.
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