I have used certificate of travel before with other companies and this company is obviously a scam and I am willing report them to the Better Business Bureau and take any legal action necessary to put them out of business so they cannot do this to other people who think they have received a vacation.
They will ask you to send in money (a deposit of $50 per person) $100 for my wife and myself, then they asked for a Postal Money Order for $146 to cover taxes and other fees along with Travel Destination and Choices of dates of Travel. (This is somewhat complicated, like other Certificates, but much more complicated than any others I have ever seen.) They also require you to send their filled out, signed and dated Reservation Request Form, along with W-9's, copies of the front and back of your credit card, and copies of the driver's licenses of those traveling, all to be sent to them by Certified Mail.
I accepted the first time they sent back the material saying I had to make changes and resubmit, but when I sent it back with the changes requested and they found something else wrong that supposedly they didn't see the first time, I again made a correction and sent it back again, each time sending it Certified Mail. When it came back again. I called them and explained that they were getting extremely technical about this and holding my submissions until they could find something to criticize or make sure the first date was less than 60 days from the date they mailed the forms back to me. I again made the changes and sent the material to them again. My wife said I should have asked for money back as they were obviously a scam. And yes it came back again, just as my wife had predicted.
This time I wrote on the form before resubmitting again that if they did this again I would take necessary action. Yes, it came back once again. This time making my first Choice no longer within their 60 day minimum and the change they wanted is the copy of my credit card was not legible. My reaction is then why didn't they tell me that the first, second or third time I sent it to them. I can still read even the little print on the copy, so my reaction is why don't they wear their glasses next time.
Why do they do this, because they never intended on ever accept and redeem the certificate. They have set-up a group of empoyees to spend all there time trying to find something in the materials that will give them a reason to send them back. If one person is not able to find a "i" that is not dotted "t" that is not crossed they send it to another person to find something, until the dates are no longer valid, and then they can send it back for that reason.
I have been retired for a number of years, but worked for the Attorney General's Office for 10 years and these are the kind of companies that should not be doing business. I thank you for giving us the opportunity to express our experiences with these scams as I know it takes a long time to go through the legal process to put them out of business.