- Report: #1160579
Report - Rebuttal - Arbitrate
Complaint Review: WOW Cable
WOW Cable770 N. Eastern Boulevard Montgomery, Select State/Province USA
WOW Cable WOWAY WOW cable has to be the worst cable and internet experience in my career. Not one of their published numbers---numbers for bills, installation, tech support, or service---picks up in less than 50 minutes, day or night. Their service is sold with a modem Montgomery Montgomery, Al
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WOW cable has to be the worst cable and internet experience in my career. Not one of their published numbers---numbers for bills, installation, tech support, or service---picks up in less than 50 minutes, day or night. Their service is sold with a modem But, there is no router in Wow's inventory that can take the signal from the modem and broadcast to the rest of a room-- no less to the rest of a house. There is no router--according to WOW senior techs-- that is available, anywhere in this area. Nonetheless, that's all that WOW offers. Worthless, is too generous. It's as close to a fraud as I've ever seen. When I asked Cory of Columbus at the call center to forward the information regarding the router and the inability to reach a WOW person anytime of the day or night without hold times that exceed reason, he said --that's the way it is. Cory seemed unwilling to tell me affirmatively if my sixty day warranty off satisfaction would be honored. Cory's obduracy morphed into what the French call a dialogue of the deaf. Finally, he relented. if I returned the rest of the equipment to Wow before the end of the month, the guarantee would be honored. We will see. Now, I am looking at a 270 dollar fee for services never rendered, incompletely rendered, in exchange for frightening--Twilight Zone "conversations" with Wow reps and techs. I don't know how WOW expects to stay in business.
This report was posted on Ripoff Report on 07/08/2014 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/WOW-Cable/Montgomery-Select-StateProvince-36117/WOW-Cable-WOWAY-WOW-cable-has-to-be-the-worst-cable-and-internet-experience-in-my-career-1160579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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