On October 2 I ordered a poster for 99 cent shipping. Upon checkout, there was a little box to check to agree to terms and conditions. I searched everywhere on the page to read what I was getting into, and didn't find anything so I figured I was agreeing to pay the 99 cent shipping on a free poster.
On October 7 I discovered a payment pending out of my checking account for $29.99 for wozo.com and immediately sent them an email after 5 unsuccessful attempts to get into my wozo.com account (the site said I had the wrong password, and the link wozo.com sent me to reset it did not work):
My email to wozo.com:
I STILL cannot change my password. I'm upset I have been charged 29.99 on my account when I have no idea why. I did not read ANYWHERE that there would be a charge to my card when I ordered a free print with 99 cent shipping. [continued below]....
..... I want this account CANCELLED IMMEDIATELY and a credit issued to my account. I will be contacting my bank tomorrow to dispute this charge.
A reply quickly came:
We have received your request for a refund.
When you purchased your Free poster, you explicitly acknowledged and accepted our terms and conditions that you will be charged $29.99 if you don't cancel within 4 days located here: http://www.wozo.com/pages/Terms-and-Conditions.html . We have your digital time stamp and date of when you accepted these terms.
We will immediately terminate your membership and you will no longer be charged moving forward.
Very Truly Yours,
Customer Service Manager
I have also attached an image where you would have seen where it asked you to agree to the Terms and Conditions and are necessary to be accepted in order to submit your order.
The image Kristen sent me shows a checkout page. Of course, they did not send me MY checkout page because mine did not show a statement where I agreed to be charged $29.99 if i don't cancel within 4 days!!
Also, the terms and conditions link she emailed me...is nowhere to be found on their website...it is a hidden link.
I will be contacting my bank tomorrow and filing a formal dispute.