- Report: #650445
Report - Rebuttal - Arbitrate
Complaint Review: wozo.com
wozo.com fraudulent charge! $29.99 SCAM DO NOT DO THIS Internet, Internet
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anything that said i would be charged further. No where did i see that it was a trial account & that if i did not cancel within a set amount of days that i would be charged a monthly fee. I still have not recieved the merchandise I ordered from them. I went and
looked online to see if it was a scam and i came up with tons of people who have had this exact thing happen to them and i also noticed that has all been very recent incidents that have occured, by recent i mean within this month. Like I previously stated I
have emailed them multiple times since I found the charge to my account & only just today when i emailed them again did i get an answer. I also called on Monday to the number on their site and got a guy named James who was very rude to me about the
whole situation and told me that "it was a trial account if you do not cancel within 4 days we charge you the fee of $29.99, you can not get a refund because your 4 days are over, they ended on thursday." when he kept telling me all of this I told him I read
everything and that no where did it say anything like this and when he btought up my days being over I told him I was not aware of it until I saw the charge to my account on Friday, but they were already closed before I could call and that they are closed all
weekend so that I could not possibly call until Monday*the day I was talk with him*. I had already contact a Suntrust Representative who told me to talk to them and if they refused to open a dispute once the money charge to my account had cleared and was
no longer pending, so I told him just that, "no matter what if this is not handled here then I am opening adispute with my bank to not accept the charge or any future charges." he told me that he didn't care and to go right ahead and do it. I talked with a
Suntrust Representative today as the charge cleared my account sometime last night after I last checked it and started this dispute. I was able to get an account cancellation number from Wozo through email thankfully, but before I got it I had called the
number the representative gave me which was completely different than the one on the site and I was able to talk to a nice young lady named April who was helpful and said even though she could not do anything herself besides cancel account, because Ihad asked for a cancellation number, she would have a higher up get back to me with it as soon as possible. Once I got off the phone I checked my email again and I had the confirmation number.
This report was posted on Ripoff Report on 10/13/2010 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/wozocom/internet/wozocom-fraudulent-charge-2999-SCAM-DO-NOT-DO-THIS-Internet-Internet-650445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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