WPI IFRIENDS VIP They're Simply Scam Artists Not Applicable Ripoff Internet

We are very sorry about the negative opinion that Matthew seems to have about our services and our company. After reading the above RipOffReport complaint, we found Matthew's iFriends accounts and have refunded the charges that were billed to him. If Matthew has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

Matthew appears to have some misconceptions of the services that we offer. We do not offer any sort of trial membership Matthew may be confusing us with another online service or company, and we strongly urge him to contact that company directly to resolve any issues that may have arisen as a result of accounts Matthew may have with other online services.

All of our membership options are clearly disclosed at the time of signup, and users must affirmatively choose to enroll in upgraded memberships. At the time that Matthew created his iFriends account, he chose to enroll in an iFriends VIP membership, This membership is free, subject to minimum usage requirements. Matthew participated in numerous click-throughs to indicate his acknowledgement and consent to the terms of the VIP membership, the minimum usage requirements, and the monthly charge he could incur. Matthew did not meet the minimum usage requirements, and so he was billed for his month of iFrends VIP membership.

A short time after Matthew wrote the above complaint, he contacted our Customer Care Department. He requested that his account be closed. A Customer Care Representative closed the account and provided him with a cancellation number. At no time during the call did Matthew request that charges be refunded to him if he had, the Representative would have gladly refunded the charges which we billed. As mentioned above, we have refunded all charges which were billed to Matthew.

Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."